Lattice Outage History
Lattice is up right nowPingoru has recorded 50 incidents for Lattice: 26 in the last 12 months and 8 in the last 90 days.
Show as a table
| Month | Incidents | Hours with an open incident |
|---|---|---|
| April 2026 | 3 | 5 of 720 (1%) |
| May 2026 | 1 | 1 of 744 (0%) |
| June 2026 | 1 | 0 of 720 (0%) |
| July 2026 | 1 | 0 of 744 (0%) |
| August 2026 | 7 | 25 of 744 (3%) |
| September 2026 | 0 | 0 of 720 (0%) |
| October 2026 | 1 | 4 of 519 (1%) |
Incidents, newest first
Minor October 5, 2026 Investigating performance issues 3h 30m Lattice Application
Started Oct 05, 2026, 03:37 PM UTC· resolved Oct 05, 2026, 07:07 PM UTC
- investigating Oct 05, 2026, 03:37 PM UTC
Our automated monitoring and observability tools have identified degraded performance of the Lattice Application. We are investigating the issue and will provide an update within 15 minutes.
- identified Oct 05, 2026, 05:08 PM UTC
Our team has identified the underlying root cause and will be implementing a fix shortly.
- identified Oct 05, 2026, 07:04 PM UTC
Our team is continuing to work on a remediation for this issue. We will continue to provide updates as our team progresses.
- resolved Oct 05, 2026, 07:07 PM UTC
This incident has been resolved. Site functionality remains stable and we do not anticipate further disruptions.
Major August 21, 2026 Admin Compensation Cycle Recommendations page showing "Something Went Wrong" error 1h 53m Lattice Application
Started Aug 21, 2026, 04:30 PM UTC· resolved Aug 21, 2026, 06:24 PM UTC
- investigating Aug 21, 2026, 05:19 PM UTC
Lattice is currently experiencing an incident on the admin Compensation Cycle Recommendations page. The Recommendations table is showing a "Something Went Wrong" error.
- identified Aug 21, 2026, 05:22 PM UTC
Our team has identified the underlying root cause and and is implementing a fix to resolve the error admins see on the Compensation Cycle Recommendations page.
- monitoring Aug 21, 2026, 06:00 PM UTC
A fix has been deployed. Admins viewing Compensation Cycle Recommendations should refresh the page and see data successfully. We will continue monitoring for the time being.
- resolved Aug 21, 2026, 06:24 PM UTC
This incident has been resolved.
Notice August 20, 2026 Lattice AI Agent and Evidence-Based Reviews generation errors –
Started Aug 20, 2026, 07:30 PM UTC· resolved Aug 20, 2026, 07:30 PM UTC
- resolved Aug 20, 2026, 08:23 PM UTC
Lattice experienced an issue with Lattice AI Agent and Evidence-Based Reviews generation between 12:30pm Pacific and 1:15pm Pacific. AI agent and Evidence-Based Reviews generation has been restored.
Notice August 18, 2026 Issues sending email and Slack notifications 1m Lattice Application
Started Aug 18, 2026, 09:32 PM UTC· resolved Aug 18, 2026, 09:33 PM UTC
- monitoring Aug 18, 2026, 09:32 PM UTC
For approximately 30 minutes, email and Slack messages failed to send. A fix has been deployed, and new messages are now sending as expected. Messages sent during the affected window may be delayed. We are continuing to monitor the service.
- resolved Aug 18, 2026, 09:33 PM UTC
This incident has been resolved.
Minor August 14, 2026 Issues logging in and completing actions in Lattice 44m
Started Aug 14, 2026, 05:52 PM UTC· resolved Aug 14, 2026, 06:36 PM UTC
- resolved Aug 14, 2026, 07:32 PM UTC
From 10:52–11:36 AM PDT, some users may have experienced issues logging in, making changes in Lattice, or using API requests to create or update data. This issue has now been resolved.
Major August 10, 2026 Automated Review Cycle Schedule Delays 4h 18m Lattice Application
Started Aug 10, 2026, 01:39 PM UTC· resolved Aug 10, 2026, 05:58 PM UTC
- investigating Aug 10, 2026, 01:39 PM UTC
Lattice is experiencing a disruption in automated review cycle schedules. All review cycles on an automated timeline have not moved their state forward and automated reminders have not sent since Thursday. Our team is actively working to identify the underlying root cause and implement a solution.
- identified Aug 10, 2026, 03:20 PM UTC
Our team has identified the underlying root cause and are implementing a fix. All missed review cycle state changes will be made and associated notifications will be delivered.
- identified Aug 10, 2026, 05:06 PM UTC
Lattice is currently processing all missed review cycle state updates and notifications. Review cycles will be moved to the proper intended status and reminder notifications will be sent for all scheduled events between Thursday, August 6th and today.
- resolved Aug 10, 2026, 05:58 PM UTC
All delayed review cycle state updates and notifications have now been sent. Automated review schedules are operating on time.
Minor August 6, 2026 Slack Settings Deactivated for Some Users 1h 36m Lattice Application
Started Aug 06, 2026, 11:14 PM UTC· resolved Aug 07, 2026, 12:51 AM UTC
- investigating Aug 06, 2026, 11:14 PM UTC
Some users who previously had Slack notifications active now have Slack notifications deactivated. These can be reactivated in Profile -> Manage Settings -> Notifications. Our engineering team is actively investigating.
- resolved Aug 07, 2026, 12:51 AM UTC
Slack notification settings have now been restored.
Minor August 5, 2026 Issues saving Default role Field-Level Permissions 16h 37m Lattice Application
Started Aug 05, 2026, 03:37 AM UTC· resolved Aug 05, 2026, 08:14 PM UTC
- investigating Aug 05, 2026, 03:37 AM UTC
After editing Default roles, the displayed counts for viewable and editable field-level permissions may be incorrect until the page is refreshed. As a workaround, refresh the page after saving. Our engineering team is actively investigating.
- identified Aug 05, 2026, 06:07 PM UTC
Our team has identified the underlying root cause and will be implementing a fix shortly.
- resolved Aug 05, 2026, 08:14 PM UTC
This issue has been resolved.
Notice July 24, 2026 Issue with upstream provider –
Started Jul 24, 2026, 11:00 AM UTC· resolved Jul 24, 2026, 11:00 AM UTC
- resolved Jul 24, 2026, 11:46 AM UTC
Cloudflare, an upstream provider, is currently experiencing an issue. This temporarily affected Lattice site performance and caused connection timeout errors for some users. Lattice performance has returned to normal. Our Engineering Team is continuing to monitor the situation.
Notice June 4, 2026 Issue ending goals as complete or incomplete –
Started Jun 04, 2026, 11:30 PM UTC· resolved Jun 04, 2026, 11:30 PM UTC
- resolved Jun 08, 2026, 12:54 PM UTC
We are aware of an issue present over the weekend that meant that an error message appeared when attempting to end goals as complete or incomplete. Our Engineering Team have released a fix for this issue, and this has now been resolved.
Minor May 5, 2026 Login and page loading issues 1h 17m Lattice Application
Started May 05, 2026, 09:45 AM UTC· resolved May 05, 2026, 11:02 AM UTC
- investigating May 05, 2026, 09:45 AM UTC
Our Engineering Team is aware of degraded performance and long loading times for the login page, with some users experiencing long page load times for different areas in Lattice. We are investigating the issue.
- resolved May 05, 2026, 11:02 AM UTC
Our Engineering Team has investigated this issue, and we are seeing a restoration of performance across Lattice. We will be continuing to investigate the root cause behind the slow down.
Minor April 14, 2026 Intercom Chat Bot down 1h Lattice Application
Started Apr 14, 2026, 12:59 PM UTC· resolved Apr 14, 2026, 02:00 PM UTC
- investigating Apr 14, 2026, 12:59 PM UTC
Our upstream provider, Intercom, is currently experiencing an issue that prevents our customers from reaching Customer Care via live chat. If you need immediate assistance, please email us at [email protected].
- identified Apr 14, 2026, 01:05 PM UTC
The issue has been identified, users can chat in to Customer Care and they will go directly to a live agent for support.
- resolved Apr 14, 2026, 02:00 PM UTC
This incident has been resolved, users can now chat into Lattice and the FIN Bot will escalate to a live agent if needed.
Minor April 9, 2026 Some admins may see errors on the Results of a Review Cycle. 2h 2m Lattice Application
Started Apr 09, 2026, 01:49 AM UTC· resolved Apr 09, 2026, 03:52 AM UTC
- identified Apr 09, 2026, 01:49 AM UTC
The issue has been identified and a fix is being implemented.
- resolved Apr 09, 2026, 03:52 AM UTC
This incident has been resolved.
Major April 8, 2026 Something Went Wrong errors on Goals pages 1h 37m Lattice Application
Started Apr 08, 2026, 04:48 PM UTC· resolved Apr 08, 2026, 06:26 PM UTC
- identified Apr 08, 2026, 04:48 PM UTC
Users may see a Something Went Wrong error when accessing Goals in Lattice. The issue has been identified, and a fix is being implemented.
- resolved Apr 08, 2026, 06:26 PM UTC
This issue has been resolved.
Minor March 26, 2026 Shared review packets showing calibrated score 2h 19m Lattice Application
Started Mar 26, 2026, 10:49 PM UTC· resolved Mar 27, 2026, 01:08 AM UTC
- identified Mar 26, 2026, 10:49 PM UTC
When viewing shared review packets, if a score has been calibrated, the manager rating reflects the calibrated rating. The issue has been identified and a fix is being implemented.
- resolved Mar 27, 2026, 01:08 AM UTC
This incident has been resolved.
Minor March 26, 2026 AI Agent intermittently not responding to requests 1h 43m Lattice Application
Started Mar 26, 2026, 08:35 PM UTC· resolved Mar 26, 2026, 10:18 PM UTC
- investigating Mar 26, 2026, 08:35 PM UTC
We are experiencing an intermittent issue where the OpenAI model is not responding to requests, which is impacting the Lattice Agent. As a result, users may notice that the Agent occasionally does not respond to requests. We are currently investigating this issue.
- identified Mar 26, 2026, 08:48 PM UTC
A solution has been identified and a fix is being implemented.
- resolved Mar 26, 2026, 10:18 PM UTC
This incident has been resolved.
Minor March 25, 2026 Review packets showing pre-calibrated scores 3h 8m Lattice Application
Started Mar 25, 2026, 11:17 PM UTC· resolved Mar 26, 2026, 02:26 AM UTC
- identified Mar 25, 2026, 11:17 PM UTC
Review packets are showing pre-calibrated scores, even when calibrated ratings are present. The issue has been identified and a fix is being implemented.
- resolved Mar 26, 2026, 02:26 AM UTC
This incident has been resolved.
Notice March 24, 2026 Lattice Latency / Failure to load pages –
Started Mar 24, 2026, 12:00 PM UTC· resolved Mar 24, 2026, 12:00 PM UTC
- resolved Mar 24, 2026, 02:05 PM UTC
Users may have seen slowness or pages failing to load across the Lattice application between 8:00am and 8:05am ET. This incident has been mitigated and Lattice performance is back to normal. Our Engineering Team is investigating the root cause behind the slowdown.
Minor February 12, 2026 Error when exporting Engagement PowerPoint slides 1h 46m Lattice Application
Started Feb 12, 2026, 10:00 PM UTC· resolved Feb 12, 2026, 11:46 PM UTC
- investigating Feb 12, 2026, 10:00 PM UTC
We are currently investigating an issue that prevents admins from exporting PowerPoint slides from Engagement survey results.
- identified Feb 12, 2026, 10:10 PM UTC
The issue has been identified and a fix is being implemented.
- resolved Feb 12, 2026, 11:46 PM UTC
This incident has been resolved.
Notice January 9, 2026 Live Chat Interruption 1h 32m Lattice Application
Started Jan 09, 2026, 08:10 PM UTC· resolved Jan 09, 2026, 09:43 PM UTC
- investigating Jan 09, 2026, 08:10 PM UTC
Our upstream provider, Intercom, is currently experiencing an issue that prevents our customers from reaching Customer Care via live chat. If you need immediate assistance, please email us at [email protected].
- monitoring Jan 09, 2026, 09:10 PM UTC
Intercom has implemented a fix and we are monitoring the results. Live chat should be available but if you have any issues, please email us at [email protected].
- resolved Jan 09, 2026, 09:43 PM UTC
Our upstream provider, Intercom, is back online. Customers can now utilize live chat to reach out for support.
Minor December 4, 2025 Error when downloading review packets 44m Lattice Application
Started Dec 04, 2025, 01:04 AM UTC· resolved Dec 04, 2025, 01:49 AM UTC
- identified Dec 04, 2025, 01:04 AM UTC
Admins may run into an error when dowloading review packets in a cycle. We have identified the issue, and the team is investigating a fix.
- resolved Dec 04, 2025, 01:49 AM UTC
This incident has been resolved.
Minor November 18, 2025 Lattice notifications delayed 41m Lattice Application
Started Nov 18, 2025, 02:24 PM UTC· resolved Nov 18, 2025, 03:06 PM UTC
- investigating Nov 18, 2025, 02:24 PM UTC
We're aware of delays in the sending of Lattice notifications via email, Teams, and Slack. Our Engineering Team are investigating the root cause behind these delays, and will be re-sending any delayed notifications.
- resolved Nov 18, 2025, 03:06 PM UTC
Notifications are now being re-sent for any notifications affected. Our Engineering Team have identified that this was caused by the outages with Cloudflare and our email service provider.
Notice October 29, 2025 MS Teams Notifications Failed to Send –
Started Oct 29, 2025, 06:30 PM UTC· resolved Oct 29, 2025, 06:30 PM UTC
- resolved Nov 03, 2025, 08:40 PM UTC
Between October 29 and November 3, MS Teams notifications were not sent to users. All new notifications are being sent out correctly as of now.
Notice October 20, 2025 Issue with downstream providers 3h 14m Lattice Application
Started Oct 20, 2025, 10:11 AM UTC· resolved Oct 20, 2025, 01:26 PM UTC
- monitoring Oct 20, 2025, 10:11 AM UTC
We're aware of AWS outages that are affecting many third party services. While Lattice isn't directly affected, some of our downstream providers are experiencing downtime, including our support platform for live chat. Our Engineering Team is actively investigating the effects of this downtime on our services. For immediate support, please email [email protected].
- resolved Oct 20, 2025, 01:26 PM UTC
Full access to live chat with Customer Care has been restored. Our Engineering Team will be continuing to investigate the possible effects of the downtime on our services.
Minor September 23, 2025 CSV exports not functioning as expected 27m Lattice Application
Started Sep 23, 2025, 07:58 PM UTC· resolved Sep 23, 2025, 08:25 PM UTC
- identified Sep 23, 2025, 07:58 PM UTC
Users attempting to generate CSV exports may encounter failures. The issue has been identified and a fix being implemented.
- resolved Sep 23, 2025, 08:25 PM UTC
This incident has been resolved. Lattice users can now generate CSV exports without issue.