Lattice experienced a notice incident on January 9, 2026 affecting Lattice Application, lasting 1h 32m. The incident has been resolved; the full update timeline is below.
Affected components
Lattice Application
Update timeline
- investigating Jan 09, 2026, 08:10 PM UTC
Our upstream provider, Intercom, is currently experiencing an issue that prevents our customers from reaching Customer Care via live chat. If you need immediate assistance, please email us at [email protected].
- monitoring Jan 09, 2026, 09:10 PM UTC
Intercom has implemented a fix and we are monitoring the results. Live chat should be available but if you have any issues, please email us at [email protected].
- resolved Jan 09, 2026, 09:43 PM UTC
Our upstream provider, Intercom, is back online. Customers can now utilize live chat to reach out for support.