Lattice experienced a notice incident on October 20, 2025 affecting Lattice Application, lasting 3h 14m. The incident has been resolved; the full update timeline is below.
Affected components
Lattice Application
Update timeline
- monitoring Oct 20, 2025, 10:11 AM UTC
We're aware of AWS outages that are affecting many third party services. While Lattice isn't directly affected, some of our downstream providers are experiencing downtime, including our support platform for live chat. Our Engineering Team is actively investigating the effects of this downtime on our services. For immediate support, please email [email protected].
- resolved Oct 20, 2025, 01:26 PM UTC
Full access to live chat with Customer Care has been restored. Our Engineering Team will be continuing to investigate the possible effects of the downtime on our services.