Lattice incident

AI Agent intermittently not responding to requests

Minor Resolved View vendor source →
Started
Mar 26, 2026, 08:35 PM UTC
Resolved
Mar 26, 2026, 10:18 PM UTC
Duration
1h 43m
Detected by Pingoru
Mar 26, 2026, 08:35 PM UTC

Affected components

Lattice Application

Update timeline

  1. investigating Mar 26, 2026, 08:35 PM UTC

    We are experiencing an intermittent issue where the OpenAI model is not responding to requests, which is impacting the Lattice Agent. As a result, users may notice that the Agent occasionally does not respond to requests. We are currently investigating this issue.

  2. identified Mar 26, 2026, 08:48 PM UTC

    A solution has been identified and a fix is being implemented.

  3. resolved Mar 26, 2026, 10:18 PM UTC

    This incident has been resolved.

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