Lattice Outage History

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Lattice had 43 outages in the last 2 years totaling 21h 32m of downtime — averaging 1.8 incidents per month.

There were 43 Lattice outages since August 12, 2024 totaling 21h 32m of downtime. Each is summarised below — incident details, duration, and resolution information.

Source: https://status.lattice.com

Major May 28, 2025

Lattice Incident: Issues reported with logging into Lattice

Detected by Pingoru
May 28, 2025, 08:05 AM UTC
Resolved
May 28, 2025, 11:58 AM UTC
Duration
3h 52m
Affected: Lattice Application
Timeline · 5 updates
  1. investigating May 28, 2025, 08:05 AM UTC

    We are currently investigating an issue that's affecting logging into Lattice.

  2. investigating May 28, 2025, 09:05 AM UTC

    We are continuing to investigate this issue.

  3. investigating May 28, 2025, 11:10 AM UTC

    Our team is actively investigating the cause behind reported login issues, and are working to restore service as quickly as possible. We apologize for the inconvenience and appreciate your patience.

  4. monitoring May 28, 2025, 11:53 AM UTC

    A fix has been implemented, and we are monitoring the results.

  5. resolved May 28, 2025, 11:58 AM UTC

    This incident has been resolved.

Read the full incident report →

Minor May 21, 2025

Some Pulse surveys are experiencing errors

Detected by Pingoru
May 21, 2025, 03:38 PM UTC
Resolved
May 21, 2025, 04:35 PM UTC
Duration
57m
Affected: Lattice Application
Timeline · 3 updates
  1. investigating May 21, 2025, 03:38 PM UTC

    We are currently investigating an issue that is impacting some Pulse surveys.

  2. identified May 21, 2025, 04:09 PM UTC

    The issue has been identified and a fix is being implemented.

  3. resolved May 21, 2025, 04:35 PM UTC

    This incident has been resolved. Users will no longer see an error when attempting to answer their Pulse surveys.

Read the full incident report →

Minor May 2, 2025

Error when viewing all employees in Calibration

Detected by Pingoru
May 02, 2025, 11:47 AM UTC
Resolved
May 02, 2025, 12:55 PM UTC
Duration
1h 8m
Affected: Lattice Application
Timeline · 3 updates
  1. investigating May 02, 2025, 11:47 AM UTC

    We are currently investigating an issue where an error appears when loading all employees in Calibration.

  2. identified May 02, 2025, 12:13 PM UTC

    The issue has been identified and a fix is being implemented.

  3. resolved May 02, 2025, 12:55 PM UTC

    This incident has been resolved.

Read the full incident report →

Notice April 16, 2025

Total cash compensation data is not displayed in compensation share-out statements

Detected by Pingoru
Apr 16, 2025, 05:31 PM UTC
Resolved
Apr 16, 2025, 06:43 PM UTC
Duration
1h 11m
Affected: Lattice Application
Timeline · 4 updates
  1. investigating Apr 16, 2025, 05:31 PM UTC

    We are currently investigating an issue that prevents total cash compensation data from being displayed in compensation cycle share-out statements.

  2. identified Apr 16, 2025, 05:38 PM UTC

    The issue has been identified and a fix is being implemented.

  3. monitoring Apr 16, 2025, 06:43 PM UTC

    A fix has been implemented and we are monitoring results. Total cash compensation data is now visible in compensation share-out statements.

  4. resolved Apr 16, 2025, 06:43 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor April 11, 2025

Compensation Share-out Statements reflecting incorrect Base Pay numbers

Detected by Pingoru
Apr 11, 2025, 04:16 PM UTC
Resolved
Apr 11, 2025, 04:35 PM UTC
Duration
18m
Affected: Lattice Application
Timeline · 3 updates
  1. investigating Apr 11, 2025, 04:16 PM UTC

    Compensation Share-out Statements are reflecting incorrect Base Pay numbers. Our team is currently investigating the issue and working on a resolution.

  2. monitoring Apr 11, 2025, 04:24 PM UTC

    A fix has been implemented. All compensation share-out statements should reflect correct numbers again.

  3. resolved Apr 11, 2025, 04:35 PM UTC

    This issue has been resolved.

Read the full incident report →

Minor March 31, 2025

Manager emails are not included in directory export CSV

Detected by Pingoru
Mar 31, 2025, 05:07 PM UTC
Resolved
Mar 31, 2025, 07:18 PM UTC
Duration
2h 11m
Affected: Lattice Application
Timeline · 3 updates
  1. investigating Mar 31, 2025, 05:07 PM UTC

    We are investigating an issue that prevents manager emails from being included in the directory export CSV.

  2. identified Mar 31, 2025, 05:25 PM UTC

    The issue has been identified and a fix is being implemented.

  3. resolved Mar 31, 2025, 07:18 PM UTC

    This issue has been resolved. Manager emails are now included in the Directory CSV export again.

Read the full incident report →

Minor March 10, 2025

Lattice Incident: Admins are seeing an error when accessing Engagement surveys

Detected by Pingoru
Mar 10, 2025, 01:35 PM UTC
Resolved
Mar 10, 2025, 02:26 PM UTC
Duration
51m
Affected: Lattice Application
Timeline · 2 updates
  1. investigating Mar 10, 2025, 01:35 PM UTC

    We are currently investigating an issue where an error appears when accessing Engagement surveys. Our team is actively working to identify the underlying root cause and implement a solution.

  2. resolved Mar 10, 2025, 02:26 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor February 21, 2025

Filtered Search Issue

Detected by Pingoru
Feb 21, 2025, 06:08 PM UTC
Resolved
Feb 21, 2025, 08:40 PM UTC
Duration
2h 31m
Affected: Lattice Application
Timeline · 4 updates
  1. investigating Feb 21, 2025, 06:08 PM UTC

    The team is investigating an issue with Lattice's filtered search. Selected filters are currently not being retained after selection.

  2. identified Feb 21, 2025, 06:26 PM UTC

    The issue and a resolution have been identified. The team is working to implement a solution now.

  3. identified Feb 21, 2025, 07:39 PM UTC

    Filtered searching has been partially restored. The team is working to resolve the rest of the functionality for filtered date searches.

  4. resolved Feb 21, 2025, 08:40 PM UTC

    Functionality to filtered search has been restored.

Read the full incident report →

Major February 14, 2025

Lattice pages are not loading

Detected by Pingoru
Feb 14, 2025, 05:33 PM UTC
Resolved
Feb 14, 2025, 05:41 PM UTC
Duration
8m
Affected: Lattice Application
Timeline · 3 updates
  1. investigating Feb 14, 2025, 05:33 PM UTC

    The team is working on a fix

  2. monitoring Feb 14, 2025, 05:33 PM UTC

    The Lattice application home page was temporarily failing to load. A fix has been implemented and we are monitoring the results.

  3. resolved Feb 14, 2025, 05:41 PM UTC

    The issue has been resolved.

Read the full incident report →

Minor January 22, 2025

Lattice Incident: Admins are seeing an error when navigating to some admin pages

Detected by Pingoru
Jan 22, 2025, 11:32 AM UTC
Resolved
Jan 22, 2025, 12:29 PM UTC
Duration
56m
Affected: Lattice Application
Timeline · 4 updates
  1. investigating Jan 22, 2025, 11:32 AM UTC

    We are currently investigating an issue where an error appears when navigating to some admin pages. Our team is actively working to identify the underlying root cause and implement a solution.

  2. identified Jan 22, 2025, 12:03 PM UTC

    The issue has been identified and a fix is being implemented.

  3. monitoring Jan 22, 2025, 12:25 PM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved Jan 22, 2025, 12:29 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor October 10, 2024

Lattice Incident - Review cycles are failing to launch

Detected by Pingoru
Oct 10, 2024, 09:22 AM UTC
Resolved
Oct 10, 2024, 11:21 AM UTC
Duration
1h 59m
Affected: Lattice Application
Timeline · 3 updates
  1. investigating Oct 10, 2024, 09:22 AM UTC

    We are currently investigating an issue where review cycles are not launching correctly.

  2. identified Oct 10, 2024, 10:35 AM UTC

    The issue has been identified and a fix is being implemented.

  3. resolved Oct 10, 2024, 11:21 AM UTC

    A fix has been implemented and we are monitoring the results. Any newly created review cycles will launch, and our Engineering Team will continue to investigate any affected review cycles.

Read the full incident report →

Minor October 4, 2024

Failure to Bulk Update or Duplicate Goals

Detected by Pingoru
Oct 04, 2024, 09:09 PM UTC
Resolved
Oct 04, 2024, 10:18 PM UTC
Duration
1h 9m
Affected: Lattice Application
Timeline · 2 updates
  1. investigating Oct 04, 2024, 09:09 PM UTC

    Our team has identified an issue where bulk updates or duplications of Goals are failing to complete. We are working hard on a resolution.

  2. resolved Oct 04, 2024, 10:18 PM UTC

    A fix has been deployed and service has returned to normal. We will continue monitoring for the time being. If you tried to bulk edit or duplicate your goals you can now retry that process.

Read the full incident report →

Critical October 4, 2024

Lattice Outage

Detected by Pingoru
Oct 04, 2024, 03:25 PM UTC
Resolved
Oct 04, 2024, 03:47 PM UTC
Duration
21m
Affected: Lattice Application
Timeline · 4 updates
  1. investigating Oct 04, 2024, 03:25 PM UTC

    We are aware of an issue causing a outage of Lattice sites. Our team is actively investigating the cause and working to restore services as quickly as possible. We apologize for the inconvenience and appreciate your patience.

  2. identified Oct 04, 2024, 03:32 PM UTC

    We have identified the root cause of the Lattice site outage and indicating a fix. Site performance is beginning to return to normal and we are monitoring to ensure Lattice remains stable.

  3. monitoring Oct 04, 2024, 03:34 PM UTC

    We have confirmed a fix and Lattice access has returned to normal. We will continue monitoring for the time being.

  4. resolved Oct 04, 2024, 03:47 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor October 2, 2024

Incident: New Users cannot complete registration

Detected by Pingoru
Oct 02, 2024, 07:12 PM UTC
Resolved
Oct 02, 2024, 08:12 PM UTC
Duration
1h
Affected: Lattice Application
Timeline · 4 updates
  1. investigating Oct 02, 2024, 07:12 PM UTC

    We are currently investigating an issue where Invited users cannot complete registration to log into Lattice for the first time. Existing Active user accounts who have logged in before are not impacted.

  2. identified Oct 02, 2024, 07:41 PM UTC

    Our team has identified the underlying root cause and will be implementing a fix shortly.

  3. monitoring Oct 02, 2024, 07:43 PM UTC

    A fix has been deployed. Invited Lattice users should now be able to complete registration successfully. We will continue monitoring for the time being.

  4. resolved Oct 02, 2024, 08:12 PM UTC

    This incident has been resolved. We do not anticipate further disruptions.

Read the full incident report →

Critical September 24, 2024

Service Outage

Detected by Pingoru
Sep 24, 2024, 03:55 AM UTC
Resolved
Sep 24, 2024, 04:10 AM UTC
Duration
14m
Affected: Lattice Application
Timeline · 3 updates
  1. investigating Sep 24, 2024, 03:55 AM UTC

    We are aware of an issue causing a outage of our site. Our team is actively investigating the cause and working to restore services as quickly as possible. We apologize for the inconvenience and appreciate your patience.

  2. monitoring Sep 24, 2024, 04:03 AM UTC

    Service has returned. We will continue monitoring for the time being.

  3. resolved Sep 24, 2024, 04:10 AM UTC

    This incident has been resolved.

Read the full incident report →

Notice September 10, 2024

Service Disruption with Upstream Provider

Detected by Pingoru
Sep 10, 2024, 12:30 AM UTC
Resolved
Sep 10, 2024, 12:30 AM UTC
Duration
—
Timeline · 1 update
  1. resolved Sep 10, 2024, 01:58 PM UTC

    Our upstream provider, Cloudflare, experienced an incident that caused intermittent errors in Lattice and failure to log in. We have confirmed the issue has been resolved from our upstream provider, and we are actively monitoring.

Read the full incident report →

Major August 29, 2024

Lattice Service Disruption

Detected by Pingoru
Aug 29, 2024, 11:13 PM UTC
Resolved
Aug 30, 2024, 12:47 AM UTC
Duration
1h 34m
Affected: Lattice Application
Timeline · 3 updates
  1. investigating Aug 29, 2024, 11:13 PM UTC

    We are currently experiencing a service disruption. Our team is actively working to identify the underlying root cause and implement a solution.

  2. investigating Aug 29, 2024, 11:13 PM UTC

    We are continuing to investigate this issue.

  3. resolved Aug 30, 2024, 12:47 AM UTC

    This service disruption has been resolved.

Read the full incident report →

Minor August 12, 2024

Department page is not accessible

Detected by Pingoru
Aug 12, 2024, 05:15 PM UTC
Resolved
Aug 12, 2024, 06:21 PM UTC
Duration
1h 6m
Affected: Lattice Application
Timeline · 4 updates
  1. investigating Aug 12, 2024, 05:15 PM UTC

    We are investigating an issue where the Department page shows a "Something went wrong error."

  2. identified Aug 12, 2024, 05:16 PM UTC

    The issue has been identified and a fix is being implemented.

  3. monitoring Aug 12, 2024, 05:24 PM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved Aug 12, 2024, 06:21 PM UTC

    This incident has been resolved.

Read the full incident report →