Latitude.sh incident

Connection Instability in São Paulo region

Resolved after 3 hours 30 minutes, affecting SAO and SP1 and 1 more, on August 21, 2025.

resolved Aug 21, 2025, 06:03 PM UTC

No further actions were taken. The issue has not happened again since the last interaction.

Started
Aug 21, 2025, 02:33 PM UTC
Resolved
Aug 21, 2025, 06:03 PM UTC
Duration
3h 30m
Detected by Pingoru
Aug 21, 2025, 02:33 PM UTC

Affected components

SAOSP1SAO2

Update timeline

  1. investigating Aug 21, 2025, 02:33 PM UTC

    We are currently experiencing intermittent connection issues affecting the São Paulo region. Our team is actively investigating the situation and working to address the issue as quickly as possible. We apologize for any inconvenience and will provide updates as more information becomes available.

  2. monitoring Aug 21, 2025, 03:10 PM UTC

    A routing issue on PTT-IX.br was identified. A fix has been implemented by our Network team, and the connections are stable again. We will keep monitoring for the next hours.

  3. resolved Aug 21, 2025, 06:03 PM UTC

    No further actions were taken. The issue has not happened again since the last interaction.

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