Latitude.sh incident
Network issue affecting services in Sao Paulo location
Resolved after 2 hours, affecting SAO, on September 10, 2026.
A link degradation was identified with one of our providers. As a mitigation measure, traffic from the data center was rerouted through alternative links. Following continuous monitoring, the link has stabilized and performance has returned to normal.
Affected components
Update timeline
- investigating Sep 10, 2026, 10:03 PM UTC
Network issue affecting services in our Sao Paulo location, identified today at approximately 21:00 UTC. Our Network Operations team is actively investigating the issue and working to fully restore normal conditions.
- investigating Sep 10, 2026, 10:13 PM UTC
We are continuing to investigate this issue.
- monitoring Sep 10, 2026, 11:37 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Sep 11, 2026, 12:03 AM UTC
A link degradation was identified with one of our providers. As a mitigation measure, traffic from the data center was rerouted through alternative links. Following continuous monitoring, the link has stabilized and performance has returned to normal.
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