Laserfiche incident

[US] Users May Experience Performance Degradation when Running Business Rules

Minor Resolved View vendor source →

Laserfiche experienced a minor incident on October 7, 2026 affecting Forms and Process Automation, lasting 3h 2m. The incident has been resolved; the full update timeline is below.

Started
Oct 07, 2026, 10:59 PM UTC
Resolved
Oct 08, 2026, 02:02 AM UTC
Duration
3h 2m
Detected by Pingoru
Oct 07, 2026, 10:59 PM UTC

Affected components

FormsProcess Automation

Update timeline

  1. investigating Oct 07, 2026, 10:59 PM UTC

    We are investigating reports of performance degradation affecting US users when running business rules. We will provide an update as more information becomes available.

  2. investigating Oct 07, 2026, 10:59 PM UTC

    We are continuing to investigate this issue.

  3. monitoring Oct 08, 2026, 01:26 AM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved Oct 08, 2026, 02:02 AM UTC

    This incident has been resolved.