Kualo Outage History

Dear Clients, Approximately 50 minutes ago, we experienced a sudden and unexpected hardware failure within our London cloud environment. This has resulted in a partial outage, which is affecting a limited number of clients. Our engineering team is working to assess and resolve this at present, and we will have further updates to provide shortly. We sincerely appreciate your patience, and please accept our apologies for the inconvenience that this causes. Kind regards, Kualo Support

The server is not responding to remote restart attempts and our investigations have identified a sudden hardware fault. On site engineers have found the server to be in a non-bootable state. Initial investigations indicate a power related hardware fault impacting the server itself. We are continuing to diagnose it and are assessing remedial options, including restoring services to alternative hardware. We do not have a restoration time yet, and faults of this nature can take some time to resolve. We will provide an update as soon as we have more information, and again once services are back online. We are sorry for the disruption that this is causing.

Replacement hardware has been provisioned and engineers are now moving the drives across from the failed server in order to restore services. We expect to have further news shortly and will update this page once the migration is complete and services are back online.

We are currently experiencing a network-wide cPanel/WHM licensing error affecting all servers. While web and email services remain fully operational, control panel logins may be temporarily unavailable. Our engineering team is actively coordinating with cPanel, awaiting a fix.

This server is currently unavailable due to a physical infrastructure issue at our London data centre. Our engineers are investigating as a top priority and are working to identify and resolve the cause. We don’t yet have an estimated time for restoration. Given the nature of the issue, we want to be upfront that this may be an extended incident. Restoring service safely is our focus. We’re sorry for the disruption and appreciate your patience, we will keep you updated as work progresses.

A further update on this server. We are continuing to work through all recovery options to restore service, but as this is an issue at the hardware level, it is taking some time. For context, we have experienced multiple near-concurrent hardware failures affecting different servers. Some have been recovered, while others have not yet, and each is behaving differently, so we are working through them individually to find the right recovery path. Alongside this, we are working with our data centre to understand the underlying cause. This server remains a priority and our engineers are actively working to restore it.

A positive update on this server. It is now responding and has booted. Our engineers are working through some final networking and verification steps to bring it fully back into normal service, which we are hopeful will be completed shortly. We will confirm here as soon as the server is fully restored and verified. Thank you for your continued patience throughout this extended incident.

We are currently experiencing a large-scale DDoS (Distributed Denial of Service) attack targeting one of our servers. Our DDoS mitigation platform has automatically detected the attack and traffic is currently being routed through our scrubbing infrastructure to filter malicious traffic and maintain service availability. While mitigation is active, some services hosted on the affected server may experience intermittent connectivity issues, increased latency, or brief disruptions as traffic is analyzed and scrubbed. Our engineering team is actively monitoring the situation and working to ensure continued service stability. We will provide further updates as the situation develops. Thank you for your patience and understanding.