Kualo experienced a minor incident on June 23, 2026 affecting Othello, lasting 8h 51m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- identified Jun 23, 2026, 10:55 AM UTC
This server is currently unavailable due to a physical infrastructure issue at our London data centre. Our engineers are investigating as a top priority and are working to identify and resolve the cause. We don’t yet have an estimated time for restoration. Given the nature of the issue, we want to be upfront that this may be an extended incident. Restoring service safely is our focus. We’re sorry for the disruption and appreciate your patience, we will keep you updated as work progresses.
- identified Jun 23, 2026, 12:40 PM UTC
A further update on this server. We are continuing to work through all recovery options to restore service, but as this is an issue at the hardware level, it is taking some time. For context, we have experienced multiple near-concurrent hardware failures affecting different servers. Some have been recovered, while others have not yet, and each is behaving differently, so we are working through them individually to find the right recovery path. Alongside this, we are working with our data centre to understand the underlying cause. This server remains a priority and our engineers are actively working to restore it.
- identified Jun 23, 2026, 03:53 PM UTC
A positive update on this server. It is now responding and has booted. Our engineers are working through some final networking and verification steps to bring it fully back into normal service, which we are hopeful will be completed shortly. We will confirm here as soon as the server is fully restored and verified. Thank you for your continued patience throughout this extended incident.
- monitoring Jun 23, 2026, 05:49 PM UTC
This server is now back online, and we have verified it is fully operational and reachable. We’re sorry this was such a long incident. It stemmed from a complex hardware issue at our data centre with a number of moving parts, and our engineers have been working on it intensively throughout to bring the service back online safely. We will share a fuller update in due course. In the meantime, if you notice anything that doesn’t look right, please let us know and we will investigate. Thank you for your patience.
- resolved Jun 23, 2026, 07:46 PM UTC
This issue is now fully resolved, though we are continuing to monitor this closely. Our sincere apologies for the inconvenience this has caused.