Kraken incident

Instant Buys & Recurring and Custom order delays

Minor Resolved View vendor source →

Kraken experienced a minor incident on May 21, 2026 affecting Website and Kraken App and 1 more component, lasting 3d 15h. The incident has been resolved; the full update timeline is below.

Started
May 21, 2026, 07:45 PM UTC
Resolved
May 25, 2026, 11:21 AM UTC
Duration
3d 15h
Detected by Pingoru
May 21, 2026, 07:45 PM UTC

Affected components

WebsiteKraken AppKraken Pro AppKrak AppKrak Card

Update timeline

  1. identified May 21, 2026, 07:45 PM UTC

    We are aware of some users reporting issues with Instant Buy, and Recurring and Custom orders. Our engineers are aware of the issue are are preparing a fix.

  2. identified May 23, 2026, 11:30 AM UTC

    A fix that has resolved the majority of affected cases has been implemented. A small number of cases remain under investigation and we will provide a further update once all cases are resolved.

  3. identified May 25, 2026, 07:36 AM UTC

    We are continuing to work on a fix for this issue.

  4. monitoring May 25, 2026, 11:11 AM UTC

    A fix has been implemented and we are monitoring the results.

  5. resolved May 25, 2026, 11:21 AM UTC

    This incident has been resolved.