Resolved after 5 days 10 hours, on May 6, 2026.
A fix has been implemented and we are monitoring the results.
Update timeline
- investigating May 06, 2026, 04:51 AM UTC
We are currently investigating reports of degraded performance affecting email delivery. Clients may experience delays receiving emails related to account activation, withdrawals, security actions, and other automated notifications.
- monitoring May 06, 2026, 05:55 AM UTC
A fix has been implemented and we are monitoring the results.
- investigating May 07, 2026, 10:28 AM UTC
We are again investigating reports of degraded performance affecting email delivery. Clients may experience delays receiving emails related to account activation, withdrawals, security actions, and other automated notifications.
- monitoring May 08, 2026, 09:24 AM UTC
A fix has been implemented and we are monitoring the results.
- resolved May 11, 2026, 03:45 PM UTC
This incident has been resolved.
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