Resolved after 3 hours 27 minutes, affecting Kraken App, on May 5, 2026.
We are investigating reports of an issue affecting portfolio balance display on the Kraken App. Some clients may see incorrect portfolio balances when using the latest version of the mobile app. Other platforms, including Kraken Pro and web, are not impacted and display correct balances. Our engineering teams are actively investigating the issue. We will provide updates as soon as more information becomes available.
Affected components
Update timeline
- investigating May 05, 2026, 08:15 AM UTC
We are investigating reports of an issue affecting portfolio balance display on the Kraken App. Some clients may see incorrect portfolio balances when using the latest version of the mobile app. Other platforms, including Kraken Pro and web, are not impacted and display correct balances. Our engineering teams are actively investigating the issue. We will provide updates as soon as more information becomes available.
- resolved May 05, 2026, 11:43 AM UTC
This incident has been resolved.
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