Resolved after 6 hours 35 minutes, affecting Krak Card and Debit / Credit Cards, on October 13, 2026.
In addition to Krak Card transaction, instant buy transactions are causing some client funds to be withheld preventing further transactions. Our team are preparing a fix for this issue now
Affected components
Update timeline
- identified Oct 13, 2026, 03:58 PM UTC
We are aware of an issue affecting Krak Card, where transactions are being declined. Our team is working on resolving the issue and we will provide an update as soon as possible
- identified Oct 13, 2026, 04:08 PM UTC
In addition to Krak Card transaction, instant buy transactions are causing some client funds to be withheld preventing further transactions. Our team are preparing a fix for this issue now
- resolved Oct 13, 2026, 10:33 PM UTC
This incident has been resolved.
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