Kore.ai experienced a major incident on April 24, 2026 affecting Kore IVR, lasting 1h 5m. The incident has been resolved; the full update timeline is below.
Affected components
Kore IVR
Update timeline
- investigating Apr 24, 2026, 05:46 AM UTC
We are currently investigating an issue impacting outbound calls on the JP instance. Users may experience failures or delays when attempting to place outbound calls. Our engineering team is actively working to identify the root cause and implement a fix. We will provide updates as more information becomes available. We apologize for the inconvenience and appreciate your patience.
- monitoring Apr 24, 2026, 06:05 AM UTC
The issue has been identified and mitigated. We will continue to monitor the system to ensure stability.
- resolved Apr 24, 2026, 06:51 AM UTC
This incident has been resolved.