Kore.ai incident

[Third-party] Google ASR/TTS is encountering issues

Major Resolved View vendor source →

Kore.ai experienced a major incident on June 12, 2025 affecting Google ASR/TTS, lasting 2h 24m. The incident has been resolved; the full update timeline is below.

Started
Jun 12, 2025, 07:55 PM UTC
Resolved
Jun 12, 2025, 10:19 PM UTC
Duration
2h 24m
Detected by Pingoru
Jun 12, 2025, 07:55 PM UTC

Affected components

Google ASR/TTS

Update timeline

  1. investigating Jun 12, 2025, 07:55 PM UTC

    Dear users, We have been informed that Google ASR is undergoing some issues globally. This might impact the VAs/solutions on our platform which use Google ASR/TTS. We are constantly monitoring https://status.cloud.google.com/ and we will keep this incident updated.

  2. resolved Jun 12, 2025, 10:19 PM UTC

    Update - The global Google ASR/TTS issue seems to have recovered. In the future, for such unavoidable situations, please note that Kore provides a way to add fail over ASR in experience flow. Please consider using some other ASR/TTS provider. Please refer to this documentation ( https://docs.kore.ai/xo/channels/voice-gateway/common-configuration-scenarios ).