Kore.ai incident

All regions - Possible intermittent issues with Kore app and OpenAI integrations.

Minor Resolved View vendor source →

Kore.ai experienced a minor incident on September 29, 2026 affecting OpenAI, lasting 2h 47m. The incident has been resolved; the full update timeline is below.

Started
Sep 29, 2026, 06:46 PM UTC
Resolved
Sep 29, 2026, 09:34 PM UTC
Duration
2h 47m
Detected by Pingoru
Sep 29, 2026, 06:46 PM UTC

Affected components

OpenAI

Update timeline

  1. monitoring Sep 29, 2026, 06:46 PM UTC

    Dear Users, This is to let you know that we have received a notification from OpenAI status page that there are elevated errors observed for multiple components. It may be impacting some Kore bots if OpenAI integration has been used. We are tracking the incident on their status page: https://status.openai.com/incidents/35y48hbm

  2. monitoring Sep 29, 2026, 07:51 PM UTC

    The OpenAI team has moved the incident to Monitoring after implementing a mitigation. We will continue tracking it from our end until the issue is fully resolved.

  3. monitoring Sep 29, 2026, 08:44 PM UTC

    We are continuing to monitor for any further issues.

  4. resolved Sep 29, 2026, 09:34 PM UTC

    OpenAI is not currently reporting any issues since the mitigation was implemented. If you need assistance, please contact our Support Team.