Delivery API and Preview Delivery API are experiencing partial outage when using excludeElements parameter
Affected: Delivery REST APIDelivery REST APIDelivery REST APIDelivery REST API
Kontent.ai Outage History
Kontent.ai is up right nowKontent.ai had 10 outages in the last 2 years totaling 181h 44m of downtime — averaging 0.4 incidents per month.
There were 10 Kontent.ai outages since August 22, 2025 totaling 181h 44m of downtime. Each is summarised below — incident details, duration, and resolution information.
A small number of users experienced CORS errors and HTTP 425 Too Early responses when calling the Delivery API after the latest Chrome update
Affected: Delivery REST APIDelivery REST APIDelivery REST APIDelivery REST API
Timeline · 4 updates
- identified Feb 18, 2026, 10:17 AM UTC
A recent Chrome update (version 145) introduced an issue that may lead to occasional CORS errors and HTTP 425 responses when making Delivery API calls. Our CDN provider and the Chromium team are already investigating the root cause. In the meantime, a simple workaround is to update your front‑end to perform a dummy Delivery API request in the background, ignore its errors, and wait briefly before sending further Delivery API requests. Thanks to this, all the other calls should not be affected. Please note that this does not affect users who are using the latest version of our SDK or have a properly implemented retry policy in their codebase. If you have any questions, feel free to contact our Technical Support Team via chat.
- identified Feb 18, 2026, 10:25 AM UTC
We are continuing to work on a fix for this issue.
- monitoring Feb 19, 2026, 12:58 PM UTC
A workaround has been implemented on our side. The Chromium team is currently testing their fix together with our CDN provider. We are monitoring the situation, and everything should remain fully operational even before their fix is officially released, as our workaround already addresses it.
- resolved Feb 23, 2026, 11:43 AM UTC
Following the update implemented by our developers, CORS and HTTP 425 errors no longer occur. After monitoring, we can confirm that the issue is now resolved.
Delay in Preview Asset Uploads due to Overloaded Preview Storage in the U.S. Data Center
Affected: Delivery REST APIDelivery GraphQL API
Timeline · 2 updates
- identified Feb 16, 2026, 11:13 AM UTC
There is currently a delay in the appearance of assets when accessing an asset's preview URL due to our preview storage being overloaded in the U.S. data center. Accessing the published version of an asset still functions as expected.
- resolved Feb 17, 2026, 08:12 PM UTC
Our development team has implemented a fix, and accessing an asset via its preview URL after upload is functioning as expected, with minimal delay in processing.
Problems With Fastly API Could Cause Stale Content to Be Served to Customers in Some Regions.
Affected: Delivery REST APIDelivery REST APIDelivery GraphQL APIDelivery GraphQL API
Timeline · 3 updates
- investigating Jan 22, 2026, 04:32 PM UTC
We are experiencing a problem in which the Fastly API isn't purging outdated content in the US and EU regions. We are currently investigating the issue and will provide updates as soon as possible.
- identified Jan 22, 2026, 05:16 PM UTC
The problem has been identified as a bug in a recent update. We are working to fix this currently.
- resolved Jan 22, 2026, 07:25 PM UTC
This incident has been resolved. Ultimately, the issue stemmed from an error that prevented entities from being deleted in a given database table. All of the failed deletions were manually cleared, and now cache purging works as intended. We will continue to investigate how this occurred, but the Delivery API shouldn't be returning stale content at this point.
Support Chat (Intercom) Outage
Timeline · 5 updates
- monitoring Jan 09, 2026, 08:11 PM UTC
Our integrated chat tool is currently experiencing a full outage: https://www.intercomstatus.com/us-hosting/incidents/01KEJ5AZFPGWKRV57MMEAR9M0W If you're in need of technical support, please reach out to our Support team using the following email: [email protected].
- monitoring Jan 09, 2026, 08:59 PM UTC
Intercom has implemented a fix, and our integrated chat tool is now only experiencing degraded performance: https://www.intercomstatus.com/us-hosting/incidents/01KEJ5AZFPGWKRV57MMEAR9M0W
- monitoring Jan 09, 2026, 09:22 PM UTC
Our integrated chat tool, Intercom, reports a full recovery of services as of 4:18pm EST. Full functionality of the support chat function is now fully restored. https://www.intercomstatus.com/us-hosting/incidents/01KEJ5AZFPGWKRV57MMEAR9M0W#updates
- resolved Jan 09, 2026, 09:23 PM UTC
This incident has been resolved.
- postmortem Jan 09, 2026, 09:24 PM UTC
# **Intercom Outage** There was an interval of time \(approximately from 3:00pm - 4:25pm EST\) in which customers were unable to reach the [Kontent.ai](http://Kontent.ai) Support team via chat due to an issue with our third party chat integration Intercom. Intercom’s RCA regarding the issue will be available soon at the following: [Intercom is down - US Hosting Status](https://www.intercomstatus.com/us-hosting/incidents/01KEJ5AZFPGWKRV57MMEAR9M0W#updates). Customers were still able to contact the Support Team via email. The Support team monitored the shared inbox for any incoming issues, promptly updated the [Kontent.ai](http://Kontent.ai) status page to ensure customers were aware of the issue, and monitored Intercom’s status to make sure that any updates were promptly communicated to customers via our status page.
Kontent.ai Learn Portal Experiencing Degraded Performance
Affected: Kontent.ai Learn and E-learning
Timeline · 2 updates
- identified Oct 20, 2025, 06:14 PM UTC
Our Learn portal is currently experiencing slower loading times. Our development team has identified the root cause and is actively working on a fix.
- resolved Oct 20, 2025, 06:20 PM UTC
Our development team has implemented the fix, and the Learn portal is fully operational.
Intercom chat tool performance decrease
Timeline · 2 updates
- monitoring Oct 20, 2025, 04:18 PM UTC
Our integrated chat tool experiences problems occasionally -> https://www.intercomstatus.com/us-hosting/incidents/01K806QKYFHM9TEA167TNMT12F If you can't contact our technical support via the in-app chat, please send it to [email protected].
- resolved Oct 20, 2025, 10:00 PM UTC
The issues with our integrated chat tool have been resolved, and it is now functioning as expected -> https://www.intercomstatus.com/us-hosting/incidents/01K806QKYFHM9TEA167TNMT12F
The Kontent.ai app UI doesn't load
Affected: ApplicationApplicationApplicationApplicationManagement REST APIManagement REST APIManagement REST APIManagement REST API
Timeline · 5 updates
- investigating Oct 14, 2025, 12:40 PM UTC
The UI of Kontent.ai doesn't load properly due to internal api and Management API problems. We are investigating the issue at the moment. All other public APIs (Delivery API, Preview API, GraphQL, Subscription API) work properly.
- investigating Oct 14, 2025, 12:58 PM UTC
We are continuing to investigate this issue.
- identified Oct 14, 2025, 01:15 PM UTC
We have identified the issue, and currently we are restoring our server to its working state.
- monitoring Oct 14, 2025, 01:18 PM UTC
The server was restored, and everything seems to be up and working as usual. We keep monitoring all the services for any issues.
- resolved Oct 14, 2025, 02:00 PM UTC
The incident has been fully resolved. All services are now operational.
Changes are likely not propagating to Delivery Preview API for projects in the AU data center
Affected: Delivery REST API
Timeline · 5 updates
- investigating Sep 25, 2025, 08:57 PM UTC
We are currently investigating this issue.
- investigating Sep 25, 2025, 09:16 PM UTC
We are continuing to investigate this issue.
- identified Sep 25, 2025, 09:27 PM UTC
Our developers have identified the root cause as a network issue within Microsoft Azure, and they are cooperating with Microsoft Azure to resolve the issue.
- monitoring Sep 25, 2025, 10:35 PM UTC
All services seem to be functioning normally. We are continuing to monitor performance.
- resolved Sep 26, 2025, 08:44 AM UTC
This incident has been resolved.
Outage of GraphQL in the US East (Live and Preview)
Affected: Delivery REST APIDelivery GraphQL API
Timeline · 4 updates
- investigating Aug 22, 2025, 11:44 AM UTC
We have identified an outage of GraphQL in the US East region (both Live and Preview), which started around 11:25 AM UTC. Our team is actively investigating the issue.
- identified Aug 22, 2025, 12:01 PM UTC
Our team has identified the issue: the recent release caused a problem with production and staging settings. We are working to fix it.
- identified Aug 22, 2025, 12:30 PM UTC
GraphQL is now functional. More app services were affected, but the GraphQL-related ones should be fine already. We are continuing to work on a fix for the remaining issues.
- resolved Aug 22, 2025, 12:53 PM UTC
The incident has been fully resolved. All services and components are now operational.