KOMOJU Outage History

KOMOJU is up right now

There were 6 KOMOJU outages since March 11, 2026 totaling 1h 57m of downtime. Each is summarised below — incident details, duration, and resolution information.

Source: https://status.komoju.com

Minor April 15, 2026

Issues with Shopify Payment Processing

Detected by Pingoru
Apr 15, 2026, 08:37 AM UTC
Resolved
Apr 15, 2026, 10:06 AM UTC
Duration
1h 29m
Timeline · 4 updates
  1. investigating Apr 15, 2026, 08:37 AM UTC

    We are currently investigating reports of an issue affecting payment creation for some Shopify merchants. 現在、一部のShopify加盟店様において、決済の作成が正常に行えない事象が発生しており、詳細を調査中です。

  2. investigating Apr 15, 2026, 09:30 AM UTC

    We are continuing to investigate the issue.

  3. monitoring Apr 15, 2026, 09:51 AM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved Apr 15, 2026, 10:06 AM UTC

    This incident has been resolved.

Read the full incident report →

Major April 15, 2026

KOMOJU Dashboard inaccessible and payment processing affected

Detected by Pingoru
Apr 15, 2026, 12:17 AM UTC
Resolved
Apr 15, 2026, 12:25 AM UTC
Duration
8m
Affected: Management Portal
Timeline · 3 updates
  1. monitoring Apr 15, 2026, 12:17 AM UTC

    We have identified an issue that is affecting KOMOJU logins as well as processing of payments. We have mitigated the issue, and are monitoring the situation.

  2. monitoring Apr 15, 2026, 12:20 AM UTC

    We are continuing to monitor for any further issues.

  3. resolved Apr 15, 2026, 12:25 AM UTC

    This incident has been resolved.

Read the full incident report →

Notice April 10, 2026

Request Timeouts on KOMOJU

Detected by Pingoru
Apr 10, 2026, 01:13 AM UTC
Resolved
Apr 08, 2026, 03:00 AM UTC
Duration
—
Timeline · 1 update
  1. resolved Apr 10, 2026, 01:13 AM UTC

    Between 11:49 and 12:04 JST, a portion of requests to KOMOJU experienced timeouts due to an infrastructure failure at our cloud provider. Requests resumed processing automatically once the issue was resolved, and no merchant action is required.

Read the full incident report →

Notice April 9, 2026

Disruption in handling payments

Detected by Pingoru
Apr 09, 2026, 04:01 AM UTC
Resolved
Apr 09, 2026, 04:01 AM UTC
Duration
—
Timeline · 1 update
  1. resolved Apr 09, 2026, 04:01 AM UTC

    We experienced a momentary disruption in handling transactions due to a failure with our database provider. The issue has been identified and the system is now fully restored.

Read the full incident report →

Minor March 26, 2026

Issues with capturing bank transfer payments

Detected by Pingoru
Mar 26, 2026, 07:01 AM UTC
Resolved
Mar 26, 2026, 07:21 AM UTC
Duration
20m
Timeline · 2 updates
  1. investigating Mar 26, 2026, 07:01 AM UTC

    We are currently investigating an issue impacting bank transfer payment captures.

  2. resolved Mar 26, 2026, 07:21 AM UTC

    We have identified the issue, and implemented a fix. We will continue to monitor it, but we expect no further impact. Any failed bank transfer payment captures will be retried.

Read the full incident report →

Notice March 11, 2026

Payment Creation Failures on Shopify

Detected by Pingoru
Mar 11, 2026, 02:08 AM UTC
Resolved
Mar 11, 2026, 02:08 AM UTC
Duration
—
Timeline · 1 update
  1. resolved Mar 11, 2026, 02:08 AM UTC

    We identified an issue on our side affecting Shopify payment creation and implemented a fix. The issue has been resolved, and we are continuing to monitor the situation.

Read the full incident report →

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