KOMOJU had 24 outages in the last 2 years totaling 291h 9m of downtime — averaging 1 incident per month.
There were 24 KOMOJU outages since July 27, 2024 totaling 291h 9m of downtime. Each is summarised below — incident details, duration, and resolution information.
We are currently investigating an issue where the KOMOJU dashboard continuously refreshes.
The issue has been identified, and we are working on implementing a resolution.
The issue has been resolved, and the KOMOJU dashboard is now working as expected.
We are currently investigating reports of an issue affecting payment creation for some Shopify merchants. 現在、一部のShopify加盟店様において、決済の作成が正常に行えない事象が発生しており、詳細を調査中です。
We are continuing to investigate the issue.
A fix has been implemented and we are monitoring the results.
This incident has been resolved.
We have identified an issue that is affecting KOMOJU logins as well as processing of payments. We have mitigated the issue, and are monitoring the situation.
We are continuing to monitor for any further issues.
This incident has been resolved.
Between 11:49 and 12:04 JST, a portion of requests to KOMOJU experienced timeouts due to an infrastructure failure at our cloud provider. Requests resumed processing automatically once the issue was resolved, and no merchant action is required.
We experienced a momentary disruption in handling transactions due to a failure with our database provider. The issue has been identified and the system is now fully restored.
We are currently investigating an issue impacting bank transfer payment captures.
We have identified the issue, and implemented a fix. We will continue to monitor it, but we expect no further impact. Any failed bank transfer payment captures will be retried.
We identified an issue on our side affecting Shopify payment creation and implemented a fix. The issue has been resolved, and we are continuing to monitor the situation.
The system is currently experiencing a delay in our webhook deliveries. We are working on resolving the issue now.
We are continuing to work on a fix for this issue.
This incident has been resolved.
We experienced a delay in webhook deliveries starting from 4:00PM 5th of November (JST). The issue was resolved at 6:40PM on the same day.
We are currently experiencing an issue with 3DS authentication and some payment are failing due to this. We are currently working on mitigating this.
This incident has been resolved.
Our 3DS service provider is currently experiencing a partial system issue, which is impacting 3DS authentication for some transactions. Our team is closely monitoring the situation.
This incident has been resolved.
We are currently investigating an issue affecting payment processing with Paidy. Our team is working to identify the cause and will provide an update as soon as more information is available.
The issue affecting payment processing with Paidy has been resolved. The service is now fully operational, and we’ll continue to monitor to ensure ongoing stability.
We’re investigating reports of the dBarai Shopify app failing to install or process payments. Our team is working to identify the cause and will provide an update as soon as more information is available.
We’re continuing to investigate intermittent failures affecting Shopify payment apps during installation and payment processing. Our team is working closely with Shopify to resolve this, and we will share further updates as soon as more information becomes available.
The intermittent issue with installing and processing payments on Shopify payment apps has been resolved. The service is now fully operational, and we’ll continue to monitor to ensure ongoing stability.
We are currently investigating reports from some users who are experiencing issues accessing our hosted page. Our team is monitoring the situation and taking appropriate action as needed.
The issue preventing some users from accessing our hosted page has been resolved. The service is now fully operational, and we will continue to monitor performance to ensure stability.
We have identified an issue where some users were experiencing trouble accessing the payments page due to certain anti-virus applications falsely flagging one of our subdomains as malicious. We have since fixed the issue.
On July 16, 2025, we released a feature to synchronize KOMOJU-side payment expiration dates with Rakuten Pay. However, due to a missing condition, the expiration was not extended for authorized payment records, resulting in those payments expiring after 30 minutes and the authorization on the Rakuten Pay side being canceled. This was reverted immediately upon detection.
We are currently experiencing intermittent network connection issues on our gateways and credit card transactions are partially impacted.
The upstream gateway has recovered and the credit card processing is now fully operational.
We experienced a partial disruption in credit card transaction from around 00:00AM Oct 20 JST. due to an upstream gateway failure. The system recovered around 2:30AM.
We experienced failures on Paidy payments from around 13:00 15th October due to a system upgrade. The issue is now resolved and payments are processing.
Due to an incident credit card transactions were partially impacted from around 12:00PM to 12:30. The system is now restored.
There was an intermittent failure in processing Family Mart payments from 15:00 to 18:13 on the 22nd of August. The issue has now been resolved. ファミリーマートの支払い処理において、8月22日の15:00から18:13まで障害が発生していましたが、現在は復旧しており正常にお支払いがいただける状態となっております.
We are currently experiencing degradation in credit card processing and working on resolving the issue.
The issue has now being resolved.
We are experiencing reduced system performance and are actively working on resolving the issue.
The issue has now being resolved.
We are currently experiencing an issue with an upstream gateway. Credit card transactions maybe affected.
Upstream issue is now resolved.
This incident has been resolved.