KOMOJU Outage History

KOMOJU is up right now

KOMOJU had 29 outages in the last 2 years totaling 301h 2m of downtime — averaging 1.2 incidents per month.

There were 29 KOMOJU outages since October 16, 2024 totaling 301h 2m of downtime. Each is summarised below — incident details, duration, and resolution information.

Source: https://status.komoju.com

Major October 8, 2026

Issues with Merchant Dashboard Login

Detected by Pingoru
Oct 08, 2026, 01:42 AM UTC
Resolved
Oct 08, 2026, 02:37 AM UTC
Duration
54m
Affected: Management Portal
Timeline · 4 updates
  1. investigating Oct 08, 2026, 01:42 AM UTC

    We are currently investigating an issue where users are unable to log into the KOMOJU Merchant Dashboard. 現在、KOMOJU 加盟店様向けダッシュボードにログインできない障害が発生しており、原因の調査を進めております。

  2. identified Oct 08, 2026, 02:04 AM UTC

    We have identified the cause of the login issue affecting the KOMOJU Merchant Dashboard and are actively working on a resolution. KOMOJU 加盟店様向けダッシュボードのログイン障害につきまして、原因を特定し、現在復旧作業を行っております。

  3. monitoring Oct 08, 2026, 02:14 AM UTC

    The issue affecting logins to the KOMOJU Merchant Dashboard has now been resolved. Our engineering team is continuing to actively monitor the the situation. KOMOJU 加盟店様向けダッシュボードのログイン障害につきまして、問題が解消され、現在は正常にログインいただける状態へと復旧いたしました。 現在、システムの安定稼働に向けて引き続き状況の監視を行っております。

  4. resolved Oct 08, 2026, 02:37 AM UTC

    The login issue affecting the KOMOJU Merchant Dashboard has now been fully resolved. All services are operating normally. KOMOJU 加盟店様向けダッシュボードのログイン障害につきまして、システムの安定稼働が確認されました。

Read the full incident report →

Notice September 2, 2026

Bank Transfer Capture Failures

Detected by Pingoru
Sep 02, 2026, 05:04 AM UTC
Resolved
Sep 02, 2026, 11:43 AM UTC
Duration
6h 38m
Affected: JSON APIHosted Page APIWebsiteManagement PortalKOMOJU Card
Timeline · 4 updates
  1. investigating Sep 02, 2026, 05:04 AM UTC

    We are observing an issue preventing Bank Transfers from being captured. 現在、銀行振込決済の入金処理が正常に完了しない事象が発生しており、担当チームにて調査を進めております。

  2. identified Sep 02, 2026, 06:44 AM UTC

    The issue has been identified. Our team has completed partial manual captures; however, capture delays are expected to continue. We are currently working on a mitigation plan and will provide further updates as soon as possible. 問題の原因を特定しました。担当チームにて一部の決済を手動で売上確定していますが、引き続き売上確定に遅延が発生する見込みです。現在、影響を軽減するための対応策を検討しており、進捗があり次第お知らせします。

  3. monitoring Sep 02, 2026, 11:42 AM UTC

    A fix has been implemented. Our team is closely monitoring the situation to ensure that capture processing continues normally. 修正は実施されました。売上確定処理が正常に継続していることを確認するため、現在チームで状況を注意深く監視しています。

  4. resolved Sep 02, 2026, 11:43 AM UTC

    This incident has been resolved.

Read the full incident report →

Minor August 4, 2026

Issues with KOMOJU App Installation on Shopify

Detected by Pingoru
Aug 04, 2026, 02:23 AM UTC
Resolved
Aug 04, 2026, 09:13 AM UTC
Duration
6h 49m
Timeline · 4 updates
  1. investigating Aug 04, 2026, 02:23 AM UTC

    We are currently investigating an issue preventing merchants from connecting their Shopify stores to KOMOJU. 現在、加盟店様がShopifyストアをKOMOJUに接続できない問題について、現在調査を進めております。

  2. identified Aug 04, 2026, 02:52 AM UTC

    We have identified the cause of the issue, and are working on releasing a fix. 問題の原因を特定いたしました。現在、修正のリリースに向けて作業を進めております。

  3. monitoring Aug 04, 2026, 05:57 AM UTC

    We have identified and mitigated the primary issue affecting Shopify App installations. However, we are currently observing some residual impact and will continue to closely monitor the situation. Shopifyアプリのインストールにおいて発生していた問題につきましては、原因の特定および対応を完了いたしました。 しかしながら、現在も一部の環境において影響が確認されているため、引き続き監視を続けております。

  4. resolved Aug 04, 2026, 09:13 AM UTC

    After continued monitoring, we have confirmed that the issue affecting Shopify App installations has now been resolved. 継続して状況の監視を行いました結果、Shopifyアプリのインストールに関する問題は解消されたことを確認いたしました。

Read the full incident report →

Major July 16, 2026

PayPay payments failures / PayPay決済における障害の発生について

Detected by Pingoru
Jul 16, 2026, 08:17 AM UTC
Resolved
Jul 16, 2026, 12:47 PM UTC
Duration
4h 30m
Affected: JSON APIHosted Page API
Timeline · 5 updates
  1. investigating Jul 16, 2026, 08:17 AM UTC

    We are currently experiencing an intermittent failures with the PayPay payments due to upstream gateway issue. 現在、接続先（上位）システム側の不具合により、PayPay決済において断続的な障害が発生しております。

  2. investigating Jul 16, 2026, 08:29 AM UTC

    We are continuing to investigate this issue.

  3. monitoring Jul 16, 2026, 09:27 AM UTC

    We are still experiencing upstream transaction failures with PayPay and are continuing to monitor the situation. 現在もPayPayシステム側の不具合により、PayPay決済において断続的な影響が発生しており、引き続き状況の監視を行っております。

  4. monitoring Jul 16, 2026, 11:53 AM UTC

    We have confirmed that upstream transaction services are beginning to stabilize. While we are seeing signs of recovery, some partial degradation may still occur, and we are continuing to monitor the situation closely. 接続先システムにおける決済処理の安定化を確認しております。なお、依然として一部で断続的な影響が発生する可能性がございますため、引き続き、完全な復旧に向けて状況を注視してまいります。

  5. resolved Jul 16, 2026, 12:47 PM UTC

    This incident has been resolved.

Read the full incident report →

Notice July 15, 2026

Issues with Mastercard payments

Detected by Pingoru
Jul 15, 2026, 08:10 AM UTC
Resolved
Jul 15, 2026, 08:32 AM UTC
Duration
22m
Timeline · 2 updates
  1. investigating Jul 15, 2026, 08:10 AM UTC

    We are investigating an issue that is causing some Mastercard transactions to fail. 現在、一部のMastercard決済において、取引が正常に完了しない事象が発生しており、原因を調査中です。

  2. resolved Jul 15, 2026, 08:32 AM UTC

    This incident has been resolved, and we are observing successful Mastercard payments. 一部のMastercard決済において、取引が正常に完了しない不具合について、復旧が完了いたしました。現在は正常に稼働しております。

Read the full incident report →

Minor July 13, 2026

Intermittent Login Issues

Detected by Pingoru
Jul 13, 2026, 09:19 AM UTC
Resolved
Jul 13, 2026, 11:36 AM UTC
Duration
2h 17m
Timeline · 2 updates
  1. investigating Jul 13, 2026, 09:19 AM UTC

    We are currently investigating an issue where some users are unable to log into the KOMOJU merchant dashboard. 現在、一部のユーザーがKOMOJU加盟店ダッシュボードにログインできない事象が発生しており、原因を調査中です。

  2. resolved Jul 13, 2026, 11:36 AM UTC

    This incident has been resolved.

Read the full incident report →

Minor July 7, 2026

Intermittent Failures with Credit Card 3DS Authentications

Detected by Pingoru
Jul 07, 2026, 01:16 AM UTC
Resolved
Jul 07, 2026, 01:39 AM UTC
Duration
23m
Timeline · 2 updates
  1. investigating Jul 07, 2026, 01:16 AM UTC

    We are currently investigating an issue affecting credit card 3Ds authentications. 現在、クレジットカードの3Dセキュア認証に影響が発生している問題について、原因を調査中です。

  2. resolved Jul 07, 2026, 01:39 AM UTC

    The issue affecting credit card 3D Secure authentications has been resolved. All systems are now operating normally. クレジットカードの3Dセキュア認証に影響を及ぼしていた不具合について、復旧が完了いたしました。現在は正常に稼働しております。

Read the full incident report →

Major July 3, 2026

Partial outage with Shopify payment creations

Detected by Pingoru
Jul 03, 2026, 04:22 AM UTC
Resolved
Jul 03, 2026, 07:29 AM UTC
Duration
3h 7m
Affected: JSON API
Timeline · 3 updates
  1. identified Jul 03, 2026, 04:22 AM UTC

    We are currently experiencing a partial outage in Konbini payments. We're currently investigating the issue.

  2. monitoring Jul 03, 2026, 06:25 AM UTC

    The issue has been mitigated, and we are currently monitoring the situation.

  3. resolved Jul 03, 2026, 07:29 AM UTC

    The issue has been resolved. All services are operational.

Read the full incident report →

Major July 1, 2026

PayPay payments failures

Detected by Pingoru
Jul 01, 2026, 12:17 AM UTC
Resolved
Jul 01, 2026, 01:52 AM UTC
Duration
1h 35m
Affected: JSON APIHosted Page API
Timeline · 2 updates
  1. identified Jul 01, 2026, 12:17 AM UTC

    We are currently experiencing an intermittent failures with the PayPay payments due to upstream gateway issue.

  2. resolved Jul 01, 2026, 01:52 AM UTC

    This incident has been resolved.

Read the full incident report →

Minor June 1, 2026

Issue with KOMOJU Dashboard Refreshing

Detected by Pingoru
Jun 01, 2026, 08:08 AM UTC
Resolved
Jun 01, 2026, 08:19 AM UTC
Duration
10m
Affected: Management Portal
Timeline · 3 updates
  1. investigating Jun 01, 2026, 08:08 AM UTC

    We are currently investigating an issue where the KOMOJU dashboard continuously refreshes.

  2. identified Jun 01, 2026, 08:13 AM UTC

    The issue has been identified, and we are working on implementing a resolution.

  3. resolved Jun 01, 2026, 08:19 AM UTC

    The issue has been resolved, and the KOMOJU dashboard is now working as expected.

Read the full incident report →

Minor April 15, 2026

Issues with Shopify Payment Processing

Detected by Pingoru
Apr 15, 2026, 08:37 AM UTC
Resolved
Apr 15, 2026, 10:06 AM UTC
Duration
1h 29m
Timeline · 4 updates
  1. investigating Apr 15, 2026, 08:37 AM UTC

    We are currently investigating reports of an issue affecting payment creation for some Shopify merchants. 現在、一部のShopify加盟店様において、決済の作成が正常に行えない事象が発生しており、詳細を調査中です。

  2. investigating Apr 15, 2026, 09:30 AM UTC

    We are continuing to investigate the issue.

  3. monitoring Apr 15, 2026, 09:51 AM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved Apr 15, 2026, 10:06 AM UTC

    This incident has been resolved.

Read the full incident report →

Major April 15, 2026

KOMOJU Dashboard inaccessible and payment processing affected

Detected by Pingoru
Apr 15, 2026, 12:17 AM UTC
Resolved
Apr 15, 2026, 12:25 AM UTC
Duration
8m
Affected: Management Portal
Timeline · 3 updates
  1. monitoring Apr 15, 2026, 12:17 AM UTC

    We have identified an issue that is affecting KOMOJU logins as well as processing of payments. We have mitigated the issue, and are monitoring the situation.

  2. monitoring Apr 15, 2026, 12:20 AM UTC

    We are continuing to monitor for any further issues.

  3. resolved Apr 15, 2026, 12:25 AM UTC

    This incident has been resolved.

Read the full incident report →

Notice April 9, 2026

Disruption in handling payments

Detected by Pingoru
Apr 09, 2026, 04:01 AM UTC
Resolved
Apr 09, 2026, 04:01 AM UTC
Duration
—
Timeline · 1 update
  1. resolved Apr 09, 2026, 04:01 AM UTC

    We experienced a momentary disruption in handling transactions due to a failure with our database provider. The issue has been identified and the system is now fully restored.

Read the full incident report →

Notice April 8, 2026

Request Timeouts on KOMOJU

Detected by Pingoru
Apr 08, 2026, 03:00 AM UTC
Resolved
Apr 08, 2026, 03:00 AM UTC
Duration
—
Timeline · 1 update
  1. resolved Apr 10, 2026, 01:13 AM UTC

    Between 11:49 and 12:04 JST, a portion of requests to KOMOJU experienced timeouts due to an infrastructure failure at our cloud provider. Requests resumed processing automatically once the issue was resolved, and no merchant action is required.

Read the full incident report →

Minor March 26, 2026

Issues with capturing bank transfer payments

Detected by Pingoru
Mar 26, 2026, 07:01 AM UTC
Resolved
Mar 26, 2026, 07:21 AM UTC
Duration
20m
Timeline · 2 updates
  1. investigating Mar 26, 2026, 07:01 AM UTC

    We are currently investigating an issue impacting bank transfer payment captures.

  2. resolved Mar 26, 2026, 07:21 AM UTC

    We have identified the issue, and implemented a fix. We will continue to monitor it, but we expect no further impact. Any failed bank transfer payment captures will be retried.

Read the full incident report →

Notice March 11, 2026

Payment Creation Failures on Shopify

Detected by Pingoru
Mar 11, 2026, 02:08 AM UTC
Resolved
Mar 11, 2026, 02:08 AM UTC
Duration
—
Timeline · 1 update
  1. resolved Mar 11, 2026, 02:08 AM UTC

    We identified an issue on our side affecting Shopify payment creation and implemented a fix. The issue has been resolved, and we are continuing to monitor the situation.

Read the full incident report →

Critical January 26, 2026

Delay is webhook delivery

Detected by Pingoru
Jan 26, 2026, 02:56 AM UTC
Resolved
Jan 26, 2026, 03:33 AM UTC
Duration
37m
Affected: JSON API
Timeline · 3 updates
  1. identified Jan 26, 2026, 02:56 AM UTC

    The system is currently experiencing a delay in our webhook deliveries. We are working on resolving the issue now.

  2. identified Jan 26, 2026, 03:10 AM UTC

    We are continuing to work on a fix for this issue.

  3. resolved Jan 26, 2026, 03:33 AM UTC

    This incident has been resolved.

Read the full incident report →

Notice November 4, 2025

Delay in webhook delivery

Detected by Pingoru
Nov 04, 2025, 10:00 PM UTC
Resolved
Nov 04, 2025, 10:00 PM UTC
Duration
—
Timeline · 1 update
  1. resolved Nov 06, 2025, 06:15 AM UTC

    We experienced a delay in webhook deliveries starting from 4:00PM 5th of November (JST). The issue was resolved at 6:40PM on the same day.

Read the full incident report →

Minor October 18, 2025

Partial degradation of credit card payments due to 3DS authentication issue

Detected by Pingoru
Oct 18, 2025, 05:12 AM UTC
Resolved
Oct 18, 2025, 06:10 AM UTC
Duration
58m
Affected: JSON APIHosted Page API
Timeline · 2 updates
  1. investigating Oct 18, 2025, 05:12 AM UTC

    We are currently experiencing an issue with 3DS authentication and some payment are failing due to this. We are currently working on mitigating this.

  2. resolved Oct 18, 2025, 06:10 AM UTC

    This incident has been resolved.

Read the full incident report →

Major August 28, 2025

Partial impact to 3DS authentication

Detected by Pingoru
Aug 28, 2025, 07:10 AM UTC
Resolved
Aug 28, 2025, 01:15 PM UTC
Duration
6h 4m
Affected: JSON APIHosted Page API
Timeline · 2 updates
  1. monitoring Aug 28, 2025, 07:10 AM UTC

    Our 3DS service provider is currently experiencing a partial system issue, which is impacting 3DS authentication for some transactions. Our team is closely monitoring the situation.

  2. resolved Aug 28, 2025, 01:15 PM UTC

    This incident has been resolved.

Read the full incident report →

Notice August 25, 2025

Issue with processing Paidy payments

Detected by Pingoru
Aug 25, 2025, 12:08 AM UTC
Resolved
Aug 25, 2025, 01:21 AM UTC
Duration
1h 12m
Timeline · 2 updates
  1. investigating Aug 25, 2025, 12:08 AM UTC

    We are currently investigating an issue affecting payment processing with Paidy. Our team is working to identify the cause and will provide an update as soon as more information is available.

  2. resolved Aug 25, 2025, 01:21 AM UTC

    The issue affecting payment processing with Paidy has been resolved. The service is now fully operational, and we’ll continue to monitor to ensure ongoing stability.

Read the full incident report →

Notice August 15, 2025

Intermittent Issues with Shopify Payment Apps

Detected by Pingoru
Aug 15, 2025, 05:09 AM UTC
Resolved
Aug 22, 2025, 05:46 AM UTC
Duration
7d
Timeline · 3 updates
  1. investigating Aug 15, 2025, 05:09 AM UTC

    We’re investigating reports of the dBarai Shopify app failing to install or process payments. Our team is working to identify the cause and will provide an update as soon as more information is available.

  2. investigating Aug 18, 2025, 02:01 AM UTC

    We’re continuing to investigate intermittent failures affecting Shopify payment apps during installation and payment processing. Our team is working closely with Shopify to resolve this, and we will share further updates as soon as more information becomes available.

  3. resolved Aug 22, 2025, 05:46 AM UTC

    The intermittent issue with installing and processing payments on Shopify payment apps has been resolved. The service is now fully operational, and we’ll continue to monitor to ensure ongoing stability.

Read the full incident report →

Notice August 8, 2025

Degraded Access to Hosted Page for Some Users

Detected by Pingoru
Aug 08, 2025, 06:04 AM UTC
Resolved
Aug 12, 2025, 04:21 AM UTC
Duration
3d 22h
Timeline · 2 updates
  1. monitoring Aug 08, 2025, 06:04 AM UTC

    We are currently investigating reports from some users who are experiencing issues accessing our hosted page. Our team is monitoring the situation and taking appropriate action as needed.

  2. resolved Aug 14, 2025, 04:21 AM UTC

    The issue preventing some users from accessing our hosted page has been resolved. The service is now fully operational, and we will continue to monitor performance to ensure stability.

Read the full incident report →

Notice August 4, 2025

Blocked access due to anti-virus applications

Detected by Pingoru
Aug 04, 2025, 01:00 AM UTC
Resolved
Aug 04, 2025, 01:00 AM UTC
Duration
—
Timeline · 1 update
  1. resolved Aug 07, 2025, 09:36 AM UTC

    We have identified an issue where some users were experiencing trouble accessing the payments page due to certain anti-virus applications falsely flagging one of our subdomains as malicious. We have since fixed the issue.

Read the full incident report →