KOMOJU incident

PayPay payments failures / PayPay決済における障害の発生について

Major Resolved View vendor source →

KOMOJU experienced a major incident on July 16, 2026 affecting JSON API and Hosted Page API, lasting 4h 30m. The incident has been resolved; the full update timeline is below.

Started
Jul 16, 2026, 08:17 AM UTC
Resolved
Jul 16, 2026, 12:47 PM UTC
Duration
4h 30m
Detected by Pingoru
Jul 16, 2026, 08:17 AM UTC

Affected components

JSON APIHosted Page API

Update timeline

  1. investigating Jul 16, 2026, 08:17 AM UTC

    We are currently experiencing an intermittent failures with the PayPay payments due to upstream gateway issue. 現在、接続先（上位）システム側の不具合により、PayPay決済において断続的な障害が発生しております。

  2. investigating Jul 16, 2026, 08:29 AM UTC

    We are continuing to investigate this issue.

  3. monitoring Jul 16, 2026, 09:27 AM UTC

    We are still experiencing upstream transaction failures with PayPay and are continuing to monitor the situation. 現在もPayPayシステム側の不具合により、PayPay決済において断続的な影響が発生しており、引き続き状況の監視を行っております。

  4. monitoring Jul 16, 2026, 11:53 AM UTC

    We have confirmed that upstream transaction services are beginning to stabilize. While we are seeing signs of recovery, some partial degradation may still occur, and we are continuing to monitor the situation closely. 接続先システムにおける決済処理の安定化を確認しております。なお、依然として一部で断続的な影響が発生する可能性がございますため、引き続き、完全な復旧に向けて状況を注視してまいります。

  5. resolved Jul 16, 2026, 12:47 PM UTC

    This incident has been resolved.