Resolved after 2 hours 53 minutes, affecting JSON API and Hosted Page API and 1 more, on April 27, 2022.
The incident has been resolved, and KOMOJU is operating as normal. E-mails and webhooks should now be sent instantly again and there are no longer delays in servicing requests. Thank you for your patience.
Affected components
Update timeline
- identified Apr 27, 2022, 02:32 AM UTC
KOMOJU is currently experiencing a slowdown from a large amount of traffic from a merchant occurring. We are working with partners and upstreams to mitigate the issues.
- monitoring Apr 27, 2022, 02:37 AM UTC
Mitigations are in place and capacity has been substantially increased. We are currently monitoring the situation. Webhooks are estimated to be delayed for the next 10-20 minutes. We will keep you updated.
- monitoring Apr 27, 2022, 02:59 AM UTC
Traffic levels have returned to normal levels, however we are experiencing a large backlog on our worker instances. E-mails and webhooks will continue to be delayed for the next ~20 minutes. We will continue to monitor the situation.
- monitoring Apr 27, 2022, 03:05 AM UTC
Webhook deliveries have recovered, but e-mails continue to be delayed. We will continue to monitor the situation.
- resolved Apr 27, 2022, 05:25 AM UTC
The incident has been resolved, and KOMOJU is operating as normal. E-mails and webhooks should now be sent instantly again and there are no longer delays in servicing requests. Thank you for your patience.
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