KOMOJU Outage History
KOMOJU is up right nowPingoru has recorded 47 incidents for KOMOJU: 20 in the last 12 months and 4 in the last 90 days.
Show as a table
| Month | Incidents | Hours with an open incident |
|---|---|---|
| April 2026 | 4 | 2 of 720 (0%) |
| May 2026 | 0 | 0 of 744 (0%) |
| June 2026 | 2 | 1 of 720 (0%) |
| July 2026 | 6 | 12 of 744 (2%) |
| August 2026 | 1 | 7 of 744 (1%) |
| September 2026 | 1 | 7 of 720 (1%) |
| October 2026 | 2 | 4 of 519 (1%) |
Incidents, newest first
Minor October 16, 2026 Issues Affecting Shopify Payments 2h 49m
Started Oct 16, 2026, 09:41 AM UTC· resolved Oct 16, 2026, 12:31 PM UTC
- investigating Oct 16, 2026, 09:41 AM UTC
We are currently investigating an issue affecting a subset of transactions processed through Shopify. While payments are completing successfully on KOMOJU, there may be delays or errors when updating the final order status to Shopify. We apologize for the inconvenience and will provide further updates as new information becomes available. 現在、Shopifyを経由した一部のお取引におきまして障害が発生しており、原因の調査を進めております。 なお、KOMOJU側での決済処理自体は正常に完了しておりますが、Shopify側への注文ステータスの連携・更新において遅延やエラーが発生する可能性がございます。 ご利用の加盟店様にはご不便とご迷惑をおかけしておりますことを深くお詫び申し上げます。情報が確認でき次第、改めて本ページにて進捗をお知らせいたします。
- investigating Oct 16, 2026, 10:12 AM UTC
We have temporarily disabled Rakuten Pay, Paidy, au PAY, and Naver Pay payments through Shopify while our engineering team works to resolve this issue. We sincerely apologize for the inconvenience caused and will provide further updates as soon as more information becomes available. 本障害の解消に向けた対応に伴い、Shopifyを経由した楽天ペイ、Paidy、au PAY、およびNaver Payによる決済の受付を一時的に停止いたしました。 ご利用の加盟店様にはご不便をおかけいたしますが、復旧まで今しばらくお待ちいただけますようお願い申し上げます。
- monitoring Oct 16, 2026, 12:18 PM UTC
The issue affecting KOMOJU Shopify apps has been resolved. Previously disabled payment methods are now operational. Our engineering team is actively monitoring system performance and transaction processing to ensure continued stability. Shopify連携アプリにて発生しておりました不具合につきまして、修正対応が完了いたしました。 これにより、一時停止しておりました各種決済処理を再開いたしました。 システムの安定稼働を維持するため、開発チームにて引き続き状況の監視を行っております。
- resolved Oct 16, 2026, 12:31 PM UTC
Following a period of monitoring, the affected services are confirmed to be operating normally and transactions are stable. We sincerely apologize for the disruption and thank you for your patience while we resolved this matter. 現在は影響されたアプリが通常どおり安定してご利用いただける状態となっております。 ご利用の加盟店様には多大なるご不便とご迷惑をおかけいたしましたことを、重ねて深くお詫び申し上げます。
Major October 8, 2026 Issues with Merchant Dashboard Login 54m Management Portal
Started Oct 08, 2026, 01:42 AM UTC· resolved Oct 08, 2026, 02:37 AM UTC
- investigating Oct 08, 2026, 01:42 AM UTC
We are currently investigating an issue where users are unable to log into the KOMOJU Merchant Dashboard. 現在、KOMOJU 加盟店様向けダッシュボードにログインできない障害が発生しており、原因の調査を進めております。
- identified Oct 08, 2026, 02:04 AM UTC
We have identified the cause of the login issue affecting the KOMOJU Merchant Dashboard and are actively working on a resolution. KOMOJU 加盟店様向けダッシュボードのログイン障害につきまして、原因を特定し、現在復旧作業を行っております。
- monitoring Oct 08, 2026, 02:14 AM UTC
The issue affecting logins to the KOMOJU Merchant Dashboard has now been resolved. Our engineering team is continuing to actively monitor the the situation. KOMOJU 加盟店様向けダッシュボードのログイン障害につきまして、問題が解消され、現在は正常にログインいただける状態へと復旧いたしました。 現在、システムの安定稼働に向けて引き続き状況の監視を行っております。
- resolved Oct 08, 2026, 02:37 AM UTC
The login issue affecting the KOMOJU Merchant Dashboard has now been fully resolved. All services are operating normally. KOMOJU 加盟店様向けダッシュボードのログイン障害につきまして、システムの安定稼働が確認されました。
Notice September 2, 2026 Bank Transfer Capture Failures 6h 38m JSON API, Hosted Page API, Website, Management Portal and 1 more
Started Sep 02, 2026, 05:04 AM UTC· resolved Sep 02, 2026, 11:43 AM UTC
- investigating Sep 02, 2026, 05:04 AM UTC
We are observing an issue preventing Bank Transfers from being captured. 現在、銀行振込決済の入金処理が正常に完了しない事象が発生しており、担当チームにて調査を進めております。
- identified Sep 02, 2026, 06:44 AM UTC
The issue has been identified. Our team has completed partial manual captures; however, capture delays are expected to continue. We are currently working on a mitigation plan and will provide further updates as soon as possible. 問題の原因を特定しました。担当チームにて一部の決済を手動で売上確定していますが、引き続き売上確定に遅延が発生する見込みです。現在、影響を軽減するための対応策を検討しており、進捗があり次第お知らせします。
- monitoring Sep 02, 2026, 11:42 AM UTC
A fix has been implemented. Our team is closely monitoring the situation to ensure that capture processing continues normally. 修正は実施されました。売上確定処理が正常に継続していることを確認するため、現在チームで状況を注意深く監視しています。
- resolved Sep 02, 2026, 11:43 AM UTC
This incident has been resolved.
Minor August 4, 2026 Issues with KOMOJU App Installation on Shopify 6h 49m
Started Aug 04, 2026, 02:23 AM UTC· resolved Aug 04, 2026, 09:13 AM UTC
- investigating Aug 04, 2026, 02:23 AM UTC
We are currently investigating an issue preventing merchants from connecting their Shopify stores to KOMOJU. 現在、加盟店様がShopifyストアをKOMOJUに接続できない問題について、現在調査を進めております。
- identified Aug 04, 2026, 02:52 AM UTC
We have identified the cause of the issue, and are working on releasing a fix. 問題の原因を特定いたしました。現在、修正のリリースに向けて作業を進めております。
- monitoring Aug 04, 2026, 05:57 AM UTC
We have identified and mitigated the primary issue affecting Shopify App installations. However, we are currently observing some residual impact and will continue to closely monitor the situation. Shopifyアプリのインストールにおいて発生していた問題につきましては、原因の特定および対応を完了いたしました。 しかしながら、現在も一部の環境において影響が確認されているため、引き続き監視を続けております。
- resolved Aug 04, 2026, 09:13 AM UTC
After continued monitoring, we have confirmed that the issue affecting Shopify App installations has now been resolved. 継続して状況の監視を行いました結果、Shopifyアプリのインストールに関する問題は解消されたことを確認いたしました。
Major July 16, 2026 PayPay payments failures / PayPay決済における障害の発生について 4h 30m JSON API, Hosted Page API
Started Jul 16, 2026, 08:17 AM UTC· resolved Jul 16, 2026, 12:47 PM UTC
- investigating Jul 16, 2026, 08:17 AM UTC
We are currently experiencing an intermittent failures with the PayPay payments due to upstream gateway issue. 現在、接続先（上位）システム側の不具合により、PayPay決済において断続的な障害が発生しております。
- investigating Jul 16, 2026, 08:29 AM UTC
We are continuing to investigate this issue.
- monitoring Jul 16, 2026, 09:27 AM UTC
We are still experiencing upstream transaction failures with PayPay and are continuing to monitor the situation. 現在もPayPayシステム側の不具合により、PayPay決済において断続的な影響が発生しており、引き続き状況の監視を行っております。
- monitoring Jul 16, 2026, 11:53 AM UTC
We have confirmed that upstream transaction services are beginning to stabilize. While we are seeing signs of recovery, some partial degradation may still occur, and we are continuing to monitor the situation closely. 接続先システムにおける決済処理の安定化を確認しております。なお、依然として一部で断続的な影響が発生する可能性がございますため、引き続き、完全な復旧に向けて状況を注視してまいります。
- resolved Jul 16, 2026, 12:47 PM UTC
This incident has been resolved.
Notice July 15, 2026 Issues with Mastercard payments 22m
Started Jul 15, 2026, 08:10 AM UTC· resolved Jul 15, 2026, 08:32 AM UTC
- investigating Jul 15, 2026, 08:10 AM UTC
We are investigating an issue that is causing some Mastercard transactions to fail. 現在、一部のMastercard決済において、取引が正常に完了しない事象が発生しており、原因を調査中です。
- resolved Jul 15, 2026, 08:32 AM UTC
This incident has been resolved, and we are observing successful Mastercard payments. 一部のMastercard決済において、取引が正常に完了しない不具合について、復旧が完了いたしました。現在は正常に稼働しております。
Minor July 13, 2026 Intermittent Login Issues 2h 17m
Started Jul 13, 2026, 09:19 AM UTC· resolved Jul 13, 2026, 11:36 AM UTC
- investigating Jul 13, 2026, 09:19 AM UTC
We are currently investigating an issue where some users are unable to log into the KOMOJU merchant dashboard. 現在、一部のユーザーがKOMOJU加盟店ダッシュボードにログインできない事象が発生しており、原因を調査中です。
- resolved Jul 13, 2026, 11:36 AM UTC
This incident has been resolved.
Minor July 7, 2026 Intermittent Failures with Credit Card 3DS Authentications 23m
Started Jul 07, 2026, 01:16 AM UTC· resolved Jul 07, 2026, 01:39 AM UTC
- investigating Jul 07, 2026, 01:16 AM UTC
We are currently investigating an issue affecting credit card 3Ds authentications. 現在、クレジットカードの3Dセキュア認証に影響が発生している問題について、原因を調査中です。
- resolved Jul 07, 2026, 01:39 AM UTC
The issue affecting credit card 3D Secure authentications has been resolved. All systems are now operating normally. クレジットカードの3Dセキュア認証に影響を及ぼしていた不具合について、復旧が完了いたしました。現在は正常に稼働しております。
Major July 3, 2026 Partial outage with Shopify payment creations 3h 7m JSON API
Started Jul 03, 2026, 04:22 AM UTC· resolved Jul 03, 2026, 07:29 AM UTC
- identified Jul 03, 2026, 04:22 AM UTC
We are currently experiencing a partial outage in Konbini payments. We're currently investigating the issue.
- monitoring Jul 03, 2026, 06:25 AM UTC
The issue has been mitigated, and we are currently monitoring the situation.
- resolved Jul 03, 2026, 07:29 AM UTC
The issue has been resolved. All services are operational.
Major July 1, 2026 PayPay payments failures 1h 35m JSON API, Hosted Page API
Started Jul 01, 2026, 12:17 AM UTC· resolved Jul 01, 2026, 01:52 AM UTC
- identified Jul 01, 2026, 12:17 AM UTC
We are currently experiencing an intermittent failures with the PayPay payments due to upstream gateway issue.
- resolved Jul 01, 2026, 01:52 AM UTC
This incident has been resolved.
Notice June 24, 2026 Intermittent Failures with Credit Card 3DS Verifications 29m
Started Jun 24, 2026, 09:04 AM UTC· resolved Jun 24, 2026, 09:34 AM UTC
- investigating Jun 24, 2026, 09:04 AM UTC
We are currently investigating an issue affecting credit card 3Ds verifications.
- resolved Jun 24, 2026, 09:34 AM UTC
This incident has been resolved.
Minor June 1, 2026 Issue with KOMOJU Dashboard Refreshing 10m Management Portal
Started Jun 01, 2026, 08:08 AM UTC· resolved Jun 01, 2026, 08:19 AM UTC
- investigating Jun 01, 2026, 08:08 AM UTC
We are currently investigating an issue where the KOMOJU dashboard continuously refreshes.
- identified Jun 01, 2026, 08:13 AM UTC
The issue has been identified, and we are working on implementing a resolution.
- resolved Jun 01, 2026, 08:19 AM UTC
The issue has been resolved, and the KOMOJU dashboard is now working as expected.
Minor April 15, 2026 Issues with Shopify Payment Processing 1h 29m
Started Apr 15, 2026, 08:37 AM UTC· resolved Apr 15, 2026, 10:06 AM UTC
- investigating Apr 15, 2026, 08:37 AM UTC
We are currently investigating reports of an issue affecting payment creation for some Shopify merchants. 現在、一部のShopify加盟店様において、決済の作成が正常に行えない事象が発生しており、詳細を調査中です。
- investigating Apr 15, 2026, 09:30 AM UTC
We are continuing to investigate the issue.
- monitoring Apr 15, 2026, 09:51 AM UTC
A fix has been implemented and we are monitoring the results.
- resolved Apr 15, 2026, 10:06 AM UTC
This incident has been resolved.
Major April 15, 2026 KOMOJU Dashboard inaccessible and payment processing affected 8m Management Portal
Started Apr 15, 2026, 12:17 AM UTC· resolved Apr 15, 2026, 12:25 AM UTC
- monitoring Apr 15, 2026, 12:17 AM UTC
We have identified an issue that is affecting KOMOJU logins as well as processing of payments. We have mitigated the issue, and are monitoring the situation.
- monitoring Apr 15, 2026, 12:20 AM UTC
We are continuing to monitor for any further issues.
- resolved Apr 15, 2026, 12:25 AM UTC
This incident has been resolved.
Notice April 9, 2026 Disruption in handling payments –
Started Apr 09, 2026, 04:01 AM UTC· resolved Apr 09, 2026, 04:01 AM UTC
- resolved Apr 09, 2026, 04:01 AM UTC
We experienced a momentary disruption in handling transactions due to a failure with our database provider. The issue has been identified and the system is now fully restored.
Notice April 8, 2026 Request Timeouts on KOMOJU –
Started Apr 08, 2026, 03:00 AM UTC· resolved Apr 08, 2026, 03:00 AM UTC
- resolved Apr 10, 2026, 01:13 AM UTC
Between 11:49 and 12:04 JST, a portion of requests to KOMOJU experienced timeouts due to an infrastructure failure at our cloud provider. Requests resumed processing automatically once the issue was resolved, and no merchant action is required.
Minor March 26, 2026 Issues with capturing bank transfer payments 20m
Started Mar 26, 2026, 07:01 AM UTC· resolved Mar 26, 2026, 07:21 AM UTC
- investigating Mar 26, 2026, 07:01 AM UTC
We are currently investigating an issue impacting bank transfer payment captures.
- resolved Mar 26, 2026, 07:21 AM UTC
We have identified the issue, and implemented a fix. We will continue to monitor it, but we expect no further impact. Any failed bank transfer payment captures will be retried.
Notice March 11, 2026 Payment Creation Failures on Shopify –
Started Mar 11, 2026, 02:08 AM UTC· resolved Mar 11, 2026, 02:08 AM UTC
- resolved Mar 11, 2026, 02:08 AM UTC
We identified an issue on our side affecting Shopify payment creation and implemented a fix. The issue has been resolved, and we are continuing to monitor the situation.
Critical January 26, 2026 Delay is webhook delivery 37m JSON API
Started Jan 26, 2026, 02:56 AM UTC· resolved Jan 26, 2026, 03:33 AM UTC
- identified Jan 26, 2026, 02:56 AM UTC
The system is currently experiencing a delay in our webhook deliveries. We are working on resolving the issue now.
- identified Jan 26, 2026, 03:10 AM UTC
We are continuing to work on a fix for this issue.
- resolved Jan 26, 2026, 03:33 AM UTC
This incident has been resolved.
Notice November 4, 2025 Delay in webhook delivery –
Started Nov 04, 2025, 10:00 PM UTC· resolved Nov 04, 2025, 10:00 PM UTC
- resolved Nov 06, 2025, 06:15 AM UTC
We experienced a delay in webhook deliveries starting from 4:00PM 5th of November (JST). The issue was resolved at 6:40PM on the same day.
Minor October 18, 2025 Partial degradation of credit card payments due to 3DS authentication issue 58m JSON API, Hosted Page API
Started Oct 18, 2025, 05:12 AM UTC· resolved Oct 18, 2025, 06:10 AM UTC
- investigating Oct 18, 2025, 05:12 AM UTC
We are currently experiencing an issue with 3DS authentication and some payment are failing due to this. We are currently working on mitigating this.
- resolved Oct 18, 2025, 06:10 AM UTC
This incident has been resolved.
Major August 28, 2025 Partial impact to 3DS authentication 6h 4m JSON API, Hosted Page API
Started Aug 28, 2025, 07:10 AM UTC· resolved Aug 28, 2025, 01:15 PM UTC
- monitoring Aug 28, 2025, 07:10 AM UTC
Our 3DS service provider is currently experiencing a partial system issue, which is impacting 3DS authentication for some transactions. Our team is closely monitoring the situation.
- resolved Aug 28, 2025, 01:15 PM UTC
This incident has been resolved.
Notice August 25, 2025 Issue with processing Paidy payments 1h 12m
Started Aug 25, 2025, 12:08 AM UTC· resolved Aug 25, 2025, 01:21 AM UTC
- investigating Aug 25, 2025, 12:08 AM UTC
We are currently investigating an issue affecting payment processing with Paidy. Our team is working to identify the cause and will provide an update as soon as more information is available.
- resolved Aug 25, 2025, 01:21 AM UTC
The issue affecting payment processing with Paidy has been resolved. The service is now fully operational, and we’ll continue to monitor to ensure ongoing stability.
Notice August 15, 2025 Intermittent Issues with Shopify Payment Apps 7d
Started Aug 15, 2025, 05:09 AM UTC· resolved Aug 22, 2025, 05:46 AM UTC
- investigating Aug 15, 2025, 05:09 AM UTC
We’re investigating reports of the dBarai Shopify app failing to install or process payments. Our team is working to identify the cause and will provide an update as soon as more information is available.
- investigating Aug 18, 2025, 02:01 AM UTC
We’re continuing to investigate intermittent failures affecting Shopify payment apps during installation and payment processing. Our team is working closely with Shopify to resolve this, and we will share further updates as soon as more information becomes available.
- resolved Aug 22, 2025, 05:46 AM UTC
The intermittent issue with installing and processing payments on Shopify payment apps has been resolved. The service is now fully operational, and we’ll continue to monitor to ensure ongoing stability.
Notice August 8, 2025 Degraded Access to Hosted Page for Some Users 3d 22h
Started Aug 08, 2025, 06:04 AM UTC· resolved Aug 12, 2025, 04:21 AM UTC
- monitoring Aug 08, 2025, 06:04 AM UTC
We are currently investigating reports from some users who are experiencing issues accessing our hosted page. Our team is monitoring the situation and taking appropriate action as needed.
- resolved Aug 14, 2025, 04:21 AM UTC
The issue preventing some users from accessing our hosted page has been resolved. The service is now fully operational, and we will continue to monitor performance to ensure stability.