KnowBe4 experienced a notice incident on July 22, 2026, lasting —. The incident has been resolved; the full update timeline is below.
Update timeline
- resolved Jul 22, 2026, 09:01 PM UTC
An upstream feature flag service issue degraded model routing in collaboration-inference, causing PhishML evaluations to return 0/0/0 default errors. The third party deployed a fix, and a code update was deployed to production adding static fallback routing. All services have recovered and are operating normally.