KnowBe4 incident

PhishML Degradation

Resolved on July 10, 2026.

resolved Jul 10, 2026, 02:30 PM UTC

An upstream feature flag service issue degraded model routing in collaboration-inference, causing PhishML evaluations to return 0/0/0 default errors. The third party deployed a fix, and a code update was deployed to production adding static fallback routing. All services have recovered and are operating normally.

Started
Jul 10, 2026, 02:30 PM UTC
Resolved
Jul 10, 2026, 02:30 PM UTC
Duration
–
Detected by Pingoru
Jul 10, 2026, 02:30 PM UTC

Update timeline

  1. resolved Jul 10, 2026, 02:30 PM UTC

    An upstream feature flag service issue degraded model routing in collaboration-inference, causing PhishML evaluations to return 0/0/0 default errors. The third party deployed a fix, and a code update was deployed to production adding static fallback routing. All services have recovered and are operating normally.

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