KnowBe4 incident

Protect blank purchasing page on store.knowbe4.com

Major Resolved View vendor source →

KnowBe4 experienced a major incident on July 15, 2026 affecting KnowBe4 Website, lasting 21h 17m. The incident has been resolved; the full update timeline is below.

Started
Jul 15, 2026, 04:46 PM UTC
Resolved
Jul 16, 2026, 02:04 PM UTC
Duration
21h 17m
Detected by Pingoru
Jul 15, 2026, 04:46 PM UTC

Affected components

KnowBe4 Website

Update timeline

  1. investigating Jul 15, 2026, 04:46 PM UTC

    We have received reports that when attempting to purchase Protect on store.knowbe4.com it routes to a blank screen. We are investigating this issue and will update this page when we have more information.

  2. investigating Jul 15, 2026, 04:48 PM UTC

    We are continuing to investigate this issue.

  3. investigating Jul 15, 2026, 04:51 PM UTC

    We are investigating users being unable to purchase Protect licenses on store.knowbe4.com. We will update this page when we have more information.

  4. investigating Jul 15, 2026, 04:54 PM UTC

    We are continuing to investigate this issue.

  5. monitoring Jul 16, 2026, 01:23 AM UTC

    A fix has been implemented and we are monitoring the results.

  6. resolved Jul 16, 2026, 02:04 PM UTC

    This incident has been resolved.