Resolved after 21 hours 17 minutes, affecting KnowBe4 Website, on July 15, 2026.
A fix has been implemented and we are monitoring the results.
Affected components
KnowBe4 Website
Update timeline
- investigating Jul 15, 2026, 04:46 PM UTC
We are investigating users being unable to purchase Protect licenses on store.knowbe4.com. We will update this page when we have more information.
- investigating Jul 15, 2026, 04:48 PM UTC
We are continuing to investigate this issue.
- investigating Jul 15, 2026, 04:51 PM UTC
We are investigating users being unable to purchase Protect licenses on store.knowbe4.com. We will update this page when we have more information.
- investigating Jul 15, 2026, 04:54 PM UTC
We are continuing to investigate this issue.
- monitoring Jul 16, 2026, 01:23 AM UTC
A fix has been implemented and we are monitoring the results.
- resolved Jul 16, 2026, 02:04 PM UTC
This incident has been resolved.
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