KnowBe4 incident

Unable to upload custom content to the new Modstore

Minor Resolved View vendor source →

KnowBe4 experienced a minor incident on May 28, 2026 affecting Training, lasting 55m. The incident has been resolved; the full update timeline is below.

Started
May 28, 2026, 06:17 PM UTC
Resolved
May 28, 2026, 07:13 PM UTC
Duration
55m
Detected by Pingoru
May 28, 2026, 06:17 PM UTC

Affected components

Training

Update timeline

  1. investigating May 28, 2026, 06:17 PM UTC

    We are currently investigating an issue preventing customers from uploading custom content to the new Modstore

  2. resolved May 28, 2026, 07:13 PM UTC

    We have identified an issue with uploading custom content to the new Modstore and implemented a fix. Customers should be able to upload custom content successfully.

  3. postmortem Jul 07, 2026, 07:43 PM UTC

    On Thursday, May 28, 2026, from approximately 18:07 to 18:57 \(UTC\), some customers experienced issues uploading custom content to the new ModStore in KnowBe4 Security Awareness Training \(KSAT\). This issue was caused by an update to the new ModStore that disabled the language selection field in the “Add Translation” upload step, preventing customers from completing that required part of the upload process. To resolve this issue, our engineering team identified the recent deployment responsible for the defect, corrected it, and deployed the update to production. KSAT returned to normal performance by 18:57 \(UTC\). To prevent this type of issue in the future, we are improving test coverage for the affected upload flow and adding automated checks to catch similar issues before they reach production. No data loss occurred as a result of this issue.