KnowBe4 experienced a minor incident on August 4, 2026 affecting Console, lasting 16h 58m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- identified Aug 04, 2026, 07:19 PM UTC
We have identified an issue preventing account settings from loading in the SAT console.
- monitoring Aug 04, 2026, 07:51 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Aug 05, 2026, 12:17 PM UTC
This incident has been resolved.
- postmortem Sep 28, 2026, 02:35 PM UTC
On Tuesday, August 4, 2026, from approximately 18:22 to 19:43 \(UTC\), some customers experienced issues loading the **Account Settings** page in the KnowBe4 console across the CA, DE, EU, UK, and US regions. This issue was caused by a series of application changes that increased the complexity of a GraphQL request used by the Account Settings experience. Each change remained below the platform's configured complexity threshold when evaluated individually, but combined, the request exceeded that threshold and prevented the page from loading. Engineering identified the complexity threshold as the contributing factor and deployed a corrective change beginning at approximately 19:14 \(UTC\). After the fix was verified across the affected regions, the KnowBe4 console returned to normal performance by approximately 19:43 \(UTC\). To prevent this issue in the future, we have increased the complexity threshold. No data loss occurred as a result of this issue.