KnowBe4 incident

PAB | Error Reporting Phish using Gmail Phish Alert Button

Minor Resolved View vendor source →

KnowBe4 experienced a minor incident on August 21, 2026 affecting Phish Alert Button, lasting 6h 4m. The incident has been resolved; the full update timeline is below.

Started
Aug 21, 2026, 08:52 AM UTC
Resolved
Aug 21, 2026, 02:57 PM UTC
Duration
6h 4m
Detected by Pingoru
Aug 21, 2026, 08:52 AM UTC

Affected components

Phish Alert Button

Update timeline

  1. investigating Aug 21, 2026, 08:52 AM UTC

    We have received reports that the Gmail Phish Alert Button shows the error "[reportPhishAttempt()] An internal error has occurred. Please try again." when reporting phish. We are investigating this issue and will update this page when we have more information.

  2. identified Aug 21, 2026, 12:03 PM UTC

    The issue has been identified and a fix is being implemented.

  3. monitoring Aug 21, 2026, 01:08 PM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved Aug 21, 2026, 02:57 PM UTC

    This incident has been resolved.