KnowBe4 incident

PAB sending a Non-Delivery Report after an Email is Reported (US Only)

Minor Resolved View vendor source →

KnowBe4 experienced a minor incident on August 18, 2026 affecting Phish Alert Button, lasting 5h 44m. The incident has been resolved; the full update timeline is below.

Started
Aug 18, 2026, 02:29 PM UTC
Resolved
Aug 18, 2026, 08:14 PM UTC
Duration
5h 44m
Detected by Pingoru
Aug 18, 2026, 02:29 PM UTC

Affected components

Phish Alert Button

Update timeline

  1. investigating Aug 18, 2026, 02:29 PM UTC

    We are investigating an issue causing a Non-Delivery Report (NDR) to be returned when a message is reported via the Phish Alert Button and "Send Us a Copy" is enabled in Account Settings

  2. monitoring Aug 18, 2026, 03:26 PM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Aug 18, 2026, 08:14 PM UTC

    This incident has been resolved.