KnowBe4 experienced a notice incident on July 3, 2025 affecting Console and Learner Experience (LX), lasting 5h 17m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- monitoring Jul 03, 2025, 11:37 AM UTC
We have received reports that users are receiving an Access Denied error when accessing multiple parts of the platform. We have implemented a fix and we’re monitoring the results to make sure no further issues occur.
- resolved Jul 03, 2025, 04:55 PM UTC
This incident has been resolved.
- postmortem Jul 15, 2025, 04:09 PM UTC
On Thursday, July 3, 2025, from approximately 7:37 a.m. until 10:34 a.m. \(UTC\), users experienced errors when accessing content in the KSAT Learner Experience \(LX\) and ModStore. This issue occurred after we deployed an update to the ModStore that did not automatically remove some old data. Then, requests from users who had both sets of data were denied. Once we reverted the update, the LX returned to normal performance by July 3, 2025, at 10:34 a.m. \(UTC\). To prevent this type of issue in the future, we are improving our code before redeploying to ensure that the old data is removed by default. No data loss occurred as a result of this issue.