Prevent and Protect - Administration Panel Slow or Inaccessible

Update timeline

1. investigating Mar 19, 2026, 12:33 PM UTC

   We have received reports that access to the KnowBe4 Administration Panel is slow or inaccessible. We are investigating this issue and will update this page when we have more information.

2. monitoring Mar 19, 2026, 01:48 PM UTC

   We’ve implemented a fix and we’re monitoring the results to make sure no further issues occur.

3. resolved Mar 20, 2026, 12:18 PM UTC

   This incident has been resolved.

4. postmortem Mar 26, 2026, 01:42 PM UTC

   On Thursday, March 19, 2026, from approximately 11:56 \(UTC\) until 13:14 \(UTC\), some UK users experienced intermittent issues while attempting to log in to Prevent and Protect consoles. This incident was caused by a configuration timeout in our session management system. To resolve this issue, we increased the timeout limit, and the Prevent and Protect consoles returned to normal performance by 13:14 \(UTC\). To prevent this type of issue in the future, we have improved our timeout monitoring process and are verifying configuration consistency and optimization across our environments. No data loss occurred as a result of this issue.