KnowBe4 experienced a minor incident on August 26, 2026 affecting Inbox, lasting 3h 31m. The incident has been resolved; the full update timeline is below.
Affected components
Inbox
Update timeline
- investigating Aug 26, 2026, 04:19 PM UTC
We have identified an issue where users may experience delays in messages being processed, and our engineering team is looking into a fix.
- monitoring Aug 26, 2026, 04:46 PM UTC
Our engineering team has implemented a fix for the issue that causing message processing delays in PhishER, and we are monitoring the results.
- resolved Aug 26, 2026, 07:51 PM UTC
Our engineering team has implemented a fix for the issue that causing message processing delays in PhishER.