Klevu Outage History
Klevu is up right nowPingoru has recorded 7 incidents for Klevu: 7 in the last 12 months and 0 in the last 90 days.
Show as a table
| Month | Incidents | Hours with an open incident |
|---|---|---|
| April 2026 | 2 | 3 of 720 (0%) |
| May 2026 | 0 | 0 of 744 (0%) |
| June 2026 | 0 | 0 of 720 (0%) |
| July 2026 | 1 | 1 of 744 (0%) |
| August 2026 | 1 | 24 of 744 (3%) |
| September 2026 | 0 | 0 of 720 (0%) |
| October 2026 | 0 | 0 of 744 (0%) |
| November 2026 | 0 | 0 of 63 (0%) |
Incidents, newest first
Minor August 5, 2026 Analytics Data Processing Delay 23h 29m Dashboard
Started Aug 05, 2026, 09:26 AM UTC· resolved Aug 06, 2026, 08:55 AM UTC
- identified Aug 05, 2026, 09:26 AM UTC
Dear Customer, Due to a temporary outage in our analytics subsystem, data processing has been delayed. The data is currently being reprocessed. We expect to be fully caught up by tomorrow EOD. Regards, Team Klevu
- resolved Aug 06, 2026, 08:55 AM UTC
Dear Customer, The issue related to the Analytics data processing delay has been resolved. Regards, Team Klevu
Minor July 7, 2026 Issue with Smart Category Merchandising & Indexing endpoint 34m API, Feed Monitoring Services, Category Merchandising (VM)
Started Jul 07, 2026, 10:56 AM UTC· resolved Jul 07, 2026, 11:30 AM UTC
- investigating Jul 07, 2026, 10:56 AM UTC
We are currently experiencing some issues with our indexing-api.ksearchnet.com endpoint and with the Smart Category Merchandising screen within the Klevu Merchant Center. Our engineering team is looking into the root cause, and we will provide an update as soon as more information is available. Please note that Klevu search services are not impacted and are functioning as expected. We will provide further updates as soon as more information is available. Please follow our status page for live status updates.
- resolved Jul 07, 2026, 11:30 AM UTC
The issues affecting the Smart Category Merchandising screen and Indexing have been resolved. We appreciate your patience while our team worked to restore service.
Minor April 30, 2026 Service Interruption: Analytics API 31m Analytics API
Started Apr 30, 2026, 08:28 AM UTC· resolved Apr 30, 2026, 09:00 AM UTC
- investigating Apr 30, 2026, 08:28 AM UTC
Dear Customer, We are currently investigating reports of connectivity issues affecting our Analytics APIs. During this time, analytics data may not be captured as the service is rejecting incoming requests. Our engineering team is working to restore full connectivity. Core search services remain unaffected. Regards, TeamKlevu
- resolved Apr 30, 2026, 09:00 AM UTC
Dear Customer, The mentioned issue has been resolved. Our team has confirmed that everything is operational. Please note that Klevu search services were not impacted and were functioning as expected. Regards, Team Klevu
Minor April 13, 2026 Issue with indexing-api.ksearchnet.com 2h 49m API
Started Apr 13, 2026, 12:31 PM UTC· resolved Apr 13, 2026, 03:21 PM UTC
- investigating Apr 13, 2026, 12:31 PM UTC
Dear Customer, We are currently experiencing some issues with our indexing-api.ksearchnet.com. Please note that Klevu search services are unaffected and functioning as expected. We will provide further updates as soon as more information is available. Please follow our status page for live status updates. Regards, TeamKlevu
- resolved Apr 13, 2026, 03:21 PM UTC
Dear Customer, The mentioned issue has been resolved. Our team has confirmed that everything is operational and there was no delay in data indexing. Regards, TeamKlevu
Minor March 12, 2026 Investigating: Issue with Smart Category Merchandising 1h 12m Category Merchandising (VM)
Started Mar 12, 2026, 04:05 PM UTC· resolved Mar 12, 2026, 05:17 PM UTC
- investigating Mar 12, 2026, 04:05 PM UTC
We are currently investigating reports of accessibility issues with the Smart Category Merchandising screen within the Klevu Merchant Center. Our engineering team is looking into the root cause, and we will provide an update as soon as more information is available. Please note that Klevu search services are not impacted and are functioning as expected. Thank you for your patience.
- resolved Mar 12, 2026, 05:17 PM UTC
The issues affecting the Smart Category Merchandising screen have been resolved, and the page is now fully accessible to all merchants globally. We appreciate your patience while our team worked to restore service. Thank you.
Minor March 9, 2026 Network instability affecting indexing.ksearchnet.com 3d 2h API
Started Mar 09, 2026, 03:53 PM UTC· resolved Mar 12, 2026, 06:06 PM UTC
- investigating Mar 09, 2026, 03:53 PM UTC
Dear Customer, We are currently experiencing network instability affecting indexing.ksearchnet.com. This is resulting in processing slowness for data syncs and catalog updates. What this means for you: Product updates, price changes, and stock adjustments may take longer than usual to reflect in search results. Our engineering team is actively investigating the root cause of the network congestion. We will provide further updates as soon as more information is available. Please follow our status page for live status updates. Please note that Klevu search services are not impacted and are functioning as expected. Thank you for your patience. Regards, TeamKlevu
- resolved Mar 09, 2026, 04:57 PM UTC
Dear Customer, The network congestion previously affecting our indexing servers has been resolved. Data processing and syncs have returned to normal operating parameters. We apologize for any inconvenience this delay may have caused and thank you for your continued support. Regards, Team Klevu
- investigating Mar 12, 2026, 04:18 PM UTC
Dear Customer, We are currently experiencing network instability affecting indexing.ksearchnet.com. This is resulting in processing slowness for data syncs and catalog updates. What this means for you: Product updates, price changes, and stock adjustments may take longer than usual to reflect in search results. Our engineering team is actively investigating the root cause of the network congestion. We will provide further updates as soon as more information is available. Please follow our status page for live status updates. Please note that Klevu search services are not impacted and are functioning as expected. Thank you for your patience.
- resolved Mar 12, 2026, 06:06 PM UTC
Dear Customer, The network congestion previously affecting our indexing servers has been resolved. Data processing and syncs have returned to normal operating parameters. We apologize for any inconvenience this delay may have caused and thank you for your continued support. Thank you.
Minor January 30, 2026 Investigating Performance Degradation: Data Indexing (indexing.ksearchnet.com) 48m API
Started Jan 30, 2026, 12:54 PM UTC· resolved Jan 30, 2026, 01:43 PM UTC
- identified Jan 30, 2026, 12:54 PM UTC
Dear Customer, We are currently experiencing network instability affecting indexing.ksearchnet.com. This is resulting in processing slowness for data syncs and catalog updates. What this means for you: Product updates, price changes, and stock adjustments may take longer than usual to reflect in search results. Our engineering team is actively investigating the root cause of the network congestion. We will provide further updates as soon as more information is available. Please follow our status page for live status updates. Please note that Klevu search services are not impacted and are functioning as expected. Thank you for your patience. Regards, TeamKlevu
- resolved Jan 30, 2026, 01:43 PM UTC
Dear Customer, The network congestion previously affecting our indexing servers has been resolved. Data processing and syncs have returned to normal operating parameters. We apologize for any inconvenience this delay may have caused and thank you for your continued support. Regards, Team Klevu