Klevu had 7 outages in the last 2 years totaling 103h 38m of downtime — averaging 0.3 incidents per month.
There were 7 Klevu outages since January 30, 2026 totaling 103h 38m of downtime. Each is summarised below — incident details, duration, and resolution information.
Dear Customer, Due to a temporary outage in our analytics subsystem, data processing has been delayed. The data is currently being reprocessed. We expect to be fully caught up by tomorrow EOD. Regards, Team Klevu
Dear Customer, The issue related to the Analytics data processing delay has been resolved. Regards, Team Klevu
We are currently experiencing some issues with our indexing-api.ksearchnet.com endpoint and with the Smart Category Merchandising screen within the Klevu Merchant Center. Our engineering team is looking into the root cause, and we will provide an update as soon as more information is available. Please note that Klevu search services are not impacted and are functioning as expected. We will provide further updates as soon as more information is available. Please follow our status page for live status updates.
The issues affecting the Smart Category Merchandising screen and Indexing have been resolved. We appreciate your patience while our team worked to restore service.
Dear Customer, We are currently investigating reports of connectivity issues affecting our Analytics APIs. During this time, analytics data may not be captured as the service is rejecting incoming requests. Our engineering team is working to restore full connectivity. Core search services remain unaffected. Regards, TeamKlevu
Dear Customer, The mentioned issue has been resolved. Our team has confirmed that everything is operational. Please note that Klevu search services were not impacted and were functioning as expected. Regards, Team Klevu
Dear Customer, We are currently experiencing some issues with our indexing-api.ksearchnet.com. Please note that Klevu search services are unaffected and functioning as expected. We will provide further updates as soon as more information is available. Please follow our status page for live status updates. Regards, TeamKlevu
Dear Customer, The mentioned issue has been resolved. Our team has confirmed that everything is operational and there was no delay in data indexing. Regards, TeamKlevu
We are currently investigating reports of accessibility issues with the Smart Category Merchandising screen within the Klevu Merchant Center. Our engineering team is looking into the root cause, and we will provide an update as soon as more information is available. Please note that Klevu search services are not impacted and are functioning as expected. Thank you for your patience.
The issues affecting the Smart Category Merchandising screen have been resolved, and the page is now fully accessible to all merchants globally. We appreciate your patience while our team worked to restore service. Thank you.
Dear Customer, We are currently experiencing network instability affecting indexing.ksearchnet.com. This is resulting in processing slowness for data syncs and catalog updates. What this means for you: Product updates, price changes, and stock adjustments may take longer than usual to reflect in search results. Our engineering team is actively investigating the root cause of the network congestion. We will provide further updates as soon as more information is available. Please follow our status page for live status updates. Please note that Klevu search services are not impacted and are functioning as expected. Thank you for your patience. Regards, TeamKlevu
Dear Customer, The network congestion previously affecting our indexing servers has been resolved. Data processing and syncs have returned to normal operating parameters. We apologize for any inconvenience this delay may have caused and thank you for your continued support. Regards, Team Klevu
Dear Customer, We are currently experiencing network instability affecting indexing.ksearchnet.com. This is resulting in processing slowness for data syncs and catalog updates. What this means for you: Product updates, price changes, and stock adjustments may take longer than usual to reflect in search results. Our engineering team is actively investigating the root cause of the network congestion. We will provide further updates as soon as more information is available. Please follow our status page for live status updates. Please note that Klevu search services are not impacted and are functioning as expected. Thank you for your patience.
Dear Customer, The network congestion previously affecting our indexing servers has been resolved. Data processing and syncs have returned to normal operating parameters. We apologize for any inconvenience this delay may have caused and thank you for your continued support. Thank you.
Dear Customer, We are currently experiencing network instability affecting indexing.ksearchnet.com. This is resulting in processing slowness for data syncs and catalog updates. What this means for you: Product updates, price changes, and stock adjustments may take longer than usual to reflect in search results. Our engineering team is actively investigating the root cause of the network congestion. We will provide further updates as soon as more information is available. Please follow our status page for live status updates. Please note that Klevu search services are not impacted and are functioning as expected. Thank you for your patience. Regards, TeamKlevu
Dear Customer, The network congestion previously affecting our indexing servers has been resolved. Data processing and syncs have returned to normal operating parameters. We apologize for any inconvenience this delay may have caused and thank you for your continued support. Regards, Team Klevu