Klevu Outage History

There were 4 Klevu outages since March 9, 2026 totaling 78h 46m of downtime. Each is summarised below — incident details, duration, and resolution information.

Source: https://status.klevu.com

Minor April 30, 2026

Service Interruption: Analytics API

Detected by Pingoru: Apr 30, 2026, 08:28 AM UTC
Resolved: Apr 30, 2026, 09:00 AM UTC
Duration: 31m

Affected: Analytics API

Timeline · 2 updates

investigating Apr 30, 2026, 08:28 AM UTC

Dear Customer, We are currently investigating reports of connectivity issues affecting our Analytics APIs. During this time, analytics data may not be captured as the service is rejecting incoming requests. Our engineering team is working to restore full connectivity. Core search services remain unaffected. Regards, TeamKlevu
resolved Apr 30, 2026, 09:00 AM UTC

Dear Customer, The mentioned issue has been resolved. Our team has confirmed that everything is operational. Please note that Klevu search services were not impacted and were functioning as expected. Regards, Team Klevu

Read the full incident report →

Minor April 13, 2026

Issue with indexing-api.ksearchnet.com

Detected by Pingoru: Apr 13, 2026, 12:31 PM UTC
Resolved: Apr 13, 2026, 03:21 PM UTC
Duration: 2h 49m

Affected: API

Timeline · 2 updates

investigating Apr 13, 2026, 12:31 PM UTC

Dear Customer, We are currently experiencing some issues with our indexing-api.ksearchnet.com. Please note that Klevu search services are unaffected and functioning as expected. We will provide further updates as soon as more information is available. Please follow our status page for live status updates. Regards, TeamKlevu
resolved Apr 13, 2026, 03:21 PM UTC

Dear Customer, The mentioned issue has been resolved. Our team has confirmed that everything is operational and there was no delay in data indexing. Regards, TeamKlevu

Read the full incident report →

Minor March 12, 2026

Investigating: Issue with Smart Category Merchandising

Detected by Pingoru: Mar 12, 2026, 04:05 PM UTC
Resolved: Mar 12, 2026, 05:17 PM UTC
Duration: 1h 12m

Affected: Category Merchandising (VM)

Timeline · 2 updates

investigating Mar 12, 2026, 04:05 PM UTC

We are currently investigating reports of accessibility issues with the Smart Category Merchandising screen within the Klevu Merchant Center. Our engineering team is looking into the root cause, and we will provide an update as soon as more information is available. Please note that Klevu search services are not impacted and are functioning as expected. Thank you for your patience.
resolved Mar 12, 2026, 05:17 PM UTC

The issues affecting the Smart Category Merchandising screen have been resolved, and the page is now fully accessible to all merchants globally. We appreciate your patience while our team worked to restore service. Thank you.

Read the full incident report →

Minor March 9, 2026

Network instability affecting indexing.ksearchnet.com

Detected by Pingoru: Mar 09, 2026, 03:53 PM UTC
Resolved: Mar 12, 2026, 06:06 PM UTC
Duration: 3d 2h

Affected: API

Timeline · 4 updates

investigating Mar 09, 2026, 03:53 PM UTC

Dear Customer, We are currently experiencing network instability affecting indexing.ksearchnet.com. This is resulting in processing slowness for data syncs and catalog updates. What this means for you: Product updates, price changes, and stock adjustments may take longer than usual to reflect in search results. Our engineering team is actively investigating the root cause of the network congestion. We will provide further updates as soon as more information is available. Please follow our status page for live status updates. Please note that Klevu search services are not impacted and are functioning as expected. Thank you for your patience. Regards, TeamKlevu
resolved Mar 09, 2026, 04:57 PM UTC

Dear Customer, The network congestion previously affecting our indexing servers has been resolved. Data processing and syncs have returned to normal operating parameters. We apologize for any inconvenience this delay may have caused and thank you for your continued support. Regards, Team Klevu
investigating Mar 12, 2026, 04:18 PM UTC

Dear Customer, We are currently experiencing network instability affecting indexing.ksearchnet.com. This is resulting in processing slowness for data syncs and catalog updates. What this means for you: Product updates, price changes, and stock adjustments may take longer than usual to reflect in search results. Our engineering team is actively investigating the root cause of the network congestion. We will provide further updates as soon as more information is available. Please follow our status page for live status updates. Please note that Klevu search services are not impacted and are functioning as expected. Thank you for your patience.
resolved Mar 12, 2026, 06:06 PM UTC

Dear Customer, The network congestion previously affecting our indexing servers has been resolved. Data processing and syncs have returned to normal operating parameters. We apologize for any inconvenience this delay may have caused and thank you for your continued support. Thank you.

Read the full incident report →

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