Klevu incident
Investigating: Issue with Smart Category Merchandising
Affected components
Update timeline
- investigating Mar 12, 2026, 04:05 PM UTC
We are currently investigating reports of accessibility issues with the Smart Category Merchandising screen within the Klevu Merchant Center. Our engineering team is looking into the root cause, and we will provide an update as soon as more information is available. Please note that Klevu search services are not impacted and are functioning as expected. Thank you for your patience.
- resolved Mar 12, 2026, 05:17 PM UTC
The issues affecting the Smart Category Merchandising screen have been resolved, and the page is now fully accessible to all merchants globally. We appreciate your patience while our team worked to restore service. Thank you.
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