Klevu incident

Investigating: Issue with Smart Category Merchandising

Klevu experienced a minor incident on March 12, 2026 affecting Category Merchandising (VM), lasting 1h 12m. The incident has been resolved; the full update timeline is below.

Started: Mar 12, 2026, 04:05 PM UTC
Resolved: Mar 12, 2026, 05:17 PM UTC
Duration: 1h 12m
Detected by Pingoru: Mar 12, 2026, 04:05 PM UTC

Affected components

Category Merchandising (VM)

Update timeline

investigating Mar 12, 2026, 04:05 PM UTC

We are currently investigating reports of accessibility issues with the Smart Category Merchandising screen within the Klevu Merchant Center. Our engineering team is looking into the root cause, and we will provide an update as soon as more information is available. Please note that Klevu search services are not impacted and are functioning as expected. Thank you for your patience.
resolved Mar 12, 2026, 05:17 PM UTC

The issues affecting the Smart Category Merchandising screen have been resolved, and the page is now fully accessible to all merchants globally. We appreciate your patience while our team worked to restore service. Thank you.