Klevu incident

Issue with indexing-api.ksearchnet.com

Minor Resolved View vendor source →
Started
Apr 13, 2026, 12:31 PM UTC
Resolved
Apr 13, 2026, 03:21 PM UTC
Duration
2h 49m
Detected by Pingoru
Apr 13, 2026, 12:31 PM UTC

Affected components

API

Update timeline

  1. investigating Apr 13, 2026, 12:31 PM UTC

    Dear Customer, We are currently experiencing some issues with our indexing-api.ksearchnet.com. Please note that Klevu search services are unaffected and functioning as expected. We will provide further updates as soon as more information is available. Please follow our status page for live status updates. Regards, TeamKlevu

  2. resolved Apr 13, 2026, 03:21 PM UTC

    Dear Customer, The mentioned issue has been resolved. Our team has confirmed that everything is operational and there was no delay in data indexing. Regards, TeamKlevu

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