Klevu experienced a minor incident on April 30, 2026 affecting Analytics API, lasting 31m. The incident has been resolved; the full update timeline is below.
Affected components
Analytics API
Update timeline
- investigating Apr 30, 2026, 08:28 AM UTC
Dear Customer, We are currently investigating reports of connectivity issues affecting our Analytics APIs. During this time, analytics data may not be captured as the service is rejecting incoming requests. Our engineering team is working to restore full connectivity. Core search services remain unaffected. Regards, TeamKlevu
- resolved Apr 30, 2026, 09:00 AM UTC
Dear Customer, The mentioned issue has been resolved. Our team has confirmed that everything is operational. Please note that Klevu search services were not impacted and were functioning as expected. Regards, Team Klevu