Klarna incident
Multiple Service degradation in North America
Klarna experienced a critical incident on October 20, 2025 affecting North America and North America and 1 more component, lasting 2h 2m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Oct 20, 2025, 08:16 AM UTC
We are currently experiencing issues with multiple services in North America (including Klarna purchase API, Klarna App, Merchant Portal, and Customer Service channels) due to a core infrastructure provider. The issue is also impacting orders placed in Shopify globally. We are working to restore the service as soon as possible. Thank you for your patience.
- investigating Oct 20, 2025, 08:31 AM UTC
We are continuing to investigate this issue.
- investigating Oct 20, 2025, 08:38 AM UTC
Our teams are actively investigating service disruptions and collecting logs to better understand the scope and potential source of the issue.
- investigating Oct 20, 2025, 08:49 AM UTC
Initial investigation points to a broader infrastructure issue. We are collaborating with our provider to narrow down the root cause and implement recovery steps.
- identified Oct 20, 2025, 09:22 AM UTC
Our core infrastructure provider has identified a potential root cause and we are continuing to investigate this issue.
- identified Oct 20, 2025, 09:24 AM UTC
Our core infrastructure provider has identified a potential root cause and we are continuing to investigate this issue.
- monitoring Oct 20, 2025, 09:49 AM UTC
Our core infrastructure provider has announced a successful mitigation, and we are now seeing recovery across affected Klarna services. We will continue to closely monitor the situation as system performance stabilises.
- resolved Oct 20, 2025, 10:18 AM UTC
All affected services have recovered, everything is operational and monitoring is ongoing.