Klarna incident

Customer Service degradation

Major Resolved View vendor source →

Klarna experienced a major incident on January 31, 2026 affecting Europe and North America and 1 more component, lasting 2h 58m. The incident has been resolved; the full update timeline is below.

Started
Jan 31, 2026, 08:42 AM UTC
Resolved
Jan 31, 2026, 11:40 AM UTC
Duration
2h 58m
Detected by Pingoru
Jan 31, 2026, 08:42 AM UTC

Affected components

EuropeNorth AmericaAsia Pacific

Update timeline

  1. investigating Jan 31, 2026, 08:42 AM UTC

    We are currently experiencing issues with Customer Service. We are working to restore the service as soon as possible. Please try again later. Thank you for your patience.

  2. resolved Jan 31, 2026, 11:40 AM UTC

    The issues have been resolved. Thank you for your patience! Some responses may still take longer than usual, but service levels will gradually return to normal.