Kisi incident

Service outage

Major Resolved View vendor source →

Kisi experienced a major incident on February 10, 2021 affecting iOS and Controllers and 1 more component, lasting 31m. The incident has been resolved; the full update timeline is below.

Started
Feb 10, 2021, 05:00 PM UTC
Resolved
Feb 10, 2021, 05:32 PM UTC
Duration
31m
Detected by Pingoru
Feb 10, 2021, 05:00 PM UTC

Affected components

iOSControllersEndpointsAndroidReadersBackground jobsWeb

Update timeline

  1. investigating Feb 10, 2021, 05:00 PM UTC

    We are investigating a major service outage. Updates will be posted shortly.

  2. investigating Feb 10, 2021, 05:02 PM UTC

    We are continuing to investigate this issue.

  3. identified Feb 10, 2021, 05:23 PM UTC

    We have identified an issue with our platform provider and are investigating unusual traffic patterns.

  4. monitoring Feb 10, 2021, 05:27 PM UTC

    The API is back up and we are processing a backlog of events. Services are up but response times are still above normal.

  5. resolved Feb 10, 2021, 05:32 PM UTC

    Error rates and throughput are back to normal.