Kisi experienced a critical incident on February 3, 2022 affecting Endpoints, lasting 13m. The incident has been resolved; the full update timeline is below.
Affected components
Endpoints
Update timeline
- investigating Feb 03, 2022, 10:41 AM UTC
We are currently investigating an issue with the Kisi API.
- investigating Feb 03, 2022, 10:52 AM UTC
Our engineers are continuing to investigate the issue.
- investigating Feb 03, 2022, 11:12 AM UTC
Our engineers are continuing to investigate the issue.
- investigating Feb 03, 2022, 11:39 AM UTC
Our engineers are continuing to investigate the issue.
- investigating Feb 03, 2022, 11:53 AM UTC
Our engineers has found the issue and are working on bringing the system back up.
- resolved Feb 03, 2022, 12:07 PM UTC
The system is now back up. We are constantly working on various resilience improvements to the API. As part of one of our resilience improvement releases, a configuration error inadvertently denied some of our API traffic. We have taken steps to ensure this does not happen again.