Kisi incident

Service outage

Major Resolved View vendor source →

Kisi experienced a major incident on February 24, 2022 affecting Endpoints and Background jobs, lasting 30m. The incident has been resolved; the full update timeline is below.

Started
Feb 24, 2022, 04:51 PM UTC
Resolved
Feb 24, 2022, 05:21 PM UTC
Duration
30m
Detected by Pingoru
Feb 24, 2022, 04:51 PM UTC

Affected components

EndpointsBackground jobs

Update timeline

  1. investigating Feb 24, 2022, 04:51 PM UTC

    We are currently investigating an issue with the Kisi API.

  2. investigating Feb 24, 2022, 04:52 PM UTC

    The issue lies with our underlying platform provider. We are currently working on mitigation.

  3. investigating Feb 24, 2022, 05:16 PM UTC

    We are continuing to investigate this issue.

  4. resolved Feb 24, 2022, 05:21 PM UTC

    Our underlying platform provider is back up and service has been restored. We continue to monitor the situation closely in light of the current situation in Europe, especially with regards to DDoS threats.