Kisi incident

API unavailable

Critical Resolved View vendor source →

Kisi experienced a critical incident on July 22, 2022 affecting Endpoints, lasting 2m. The incident has been resolved; the full update timeline is below.

Started
Jul 22, 2022, 08:22 AM UTC
Resolved
Jul 22, 2022, 08:25 AM UTC
Duration
2m
Detected by Pingoru
Jul 22, 2022, 08:22 AM UTC

Affected components

Endpoints

Update timeline

  1. identified Jul 22, 2022, 08:47 AM UTC

    The Kisi API is currently unavailable. All requests are returning a 503 status.

  2. resolved Jul 22, 2022, 08:48 AM UTC

    The Kisi API was unavailable for just under three minutes, from 08:22:45 to 08:25:33 UTC. Our investigation shows that a bug in our platform provider caused requests to be routed incorrectly for a few minutes after our last deploy. We will adjust the way we deploy future versions of the API to avoid triggering this bug.