Kisi incident

Major service outage

Major Resolved View vendor source →

Kisi experienced a major incident on July 28, 2022 affecting Endpoints and Background jobs, lasting 2h 8m. The incident has been resolved; the full update timeline is below.

Started
Jul 28, 2022, 05:52 PM UTC
Resolved
Jul 28, 2022, 08:00 PM UTC
Duration
2h 8m
Detected by Pingoru
Jul 28, 2022, 05:52 PM UTC

Affected components

EndpointsBackground jobs

Update timeline

  1. investigating Jul 28, 2022, 05:52 PM UTC

    We are investigating a major service outage. Updates will be posted shortly.

  2. monitoring Jul 28, 2022, 06:43 PM UTC

    A fix has been implemented and we're monitoring the results.

  3. monitoring Jul 28, 2022, 07:07 PM UTC

    The platform is back, but background jobs are still processing slower than normal. The apparent cause seems to be a problem with one of our underlying platform providers.

  4. resolved Jul 29, 2022, 01:59 AM UTC

    This incident has been resolved.