Kisi incident

Increased API response times

Minor Resolved View vendor source →

Kisi experienced a minor incident on December 29, 2022 affecting iOS and Endpoints and 1 more component, lasting 4h 45m. The incident has been resolved; the full update timeline is below.

Started
Dec 29, 2022, 12:35 PM UTC
Resolved
Dec 29, 2022, 05:20 PM UTC
Duration
4h 45m
Detected by Pingoru
Dec 29, 2022, 12:35 PM UTC

Affected components

iOSEndpointsAndroidBackground jobsWeb

Update timeline

  1. identified Dec 29, 2022, 12:35 PM UTC

    We are investigating an issue regarding increased API response times. The impact right now is higher than normal response times for about 5% of our requests, including unlocks. We have identified the component responsible for the delays, and we are working with our service providers to find a solution. The issue started just after 10 AM, Dec 29, 2022 (UTC).

  2. resolved Dec 29, 2022, 05:20 PM UTC

    The issue has been resolved as of 3:46 PM, Dec 29, 2022 (UTC).