Kisi incident

Email delivery delays

Minor Resolved View vendor source →

Kisi experienced a minor incident on February 21, 2023 affecting Background jobs, lasting 17h 12m. The incident has been resolved; the full update timeline is below.

Started
Feb 21, 2023, 05:37 PM UTC
Resolved
Feb 22, 2023, 10:49 AM UTC
Duration
17h 12m
Detected by Pingoru
Feb 21, 2023, 05:37 PM UTC

Affected components

Background jobs

Update timeline

  1. monitoring Feb 21, 2023, 05:37 PM UTC

    Our email provider is reporting email delivery latency issues. Up to 5% emails may be delayed by more than one minute.

  2. monitoring Feb 21, 2023, 07:24 PM UTC

    Our email provider has identified the problem and is implementing a fix.

  3. resolved Feb 22, 2023, 10:49 AM UTC

    Our email provider is reporting degraded performance, but we are not seeing any unusual email delivery delays at this point.