Kisi experienced a major incident on March 9, 2023 affecting Endpoints, lasting 1h 55m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Mar 09, 2023, 05:09 PM UTC
We are investigating an issue where users in some regions could be experiencing problems resolving Kisi domains. The incident is mainly affecting users in South America that are using Google's DNS servers.
- identified Mar 09, 2023, 05:39 PM UTC
Our DNS provider is reporting an outage that affects mainly Latin America, but we are also getting indications that other regions are affected. For more information, please see: https://rackspace.service-now.com/system_status?id=child_service_status&service=2309ceb0db6cf200e93ff2e9af961913
- resolved Mar 09, 2023, 07:04 PM UTC
Our DNS provider has deployed a fix and this incident should be resolved. We are taking actions to avoid similar incidents in the future.