Kisi incident

Isolated unlock failures and incorrect unlock events reporting for users that belong to groups with restriction

Minor Resolved View vendor source →

Kisi experienced a minor incident on January 25, 2024 affecting Endpoints and Web, lasting 23h 42m. The incident has been resolved; the full update timeline is below.

Started
Jan 25, 2024, 03:11 PM UTC
Resolved
Jan 26, 2024, 02:53 PM UTC
Duration
23h 42m
Detected by Pingoru
Jan 25, 2024, 03:11 PM UTC

Affected components

EndpointsWeb

Update timeline

  1. monitoring Jan 25, 2024, 03:11 PM UTC

    We discovered an issue that caused in-app unlocks to fail for a small group of users that belong to groups with restrictions between 2024-01-24 11:12 UTC and 2024-01-25 14:19 UTC. Although we have resolved the underlying problem causing unlock failures, there was a misreporting of these failures as successes in the unlock events. We are actively addressing and correcting the affected events.

  2. monitoring Jan 26, 2024, 10:48 AM UTC

    We are currently correcting the affected unlock events.

  3. resolved Jan 26, 2024, 02:53 PM UTC

    All incorrect unlock events have been fixed.