Kisi incident

Elevated API error rates

Critical Resolved View vendor source →

Kisi experienced a critical incident on April 11, 2024 affecting Endpoints, lasting 8m. The incident has been resolved; the full update timeline is below.

Started
Apr 11, 2024, 02:12 PM UTC
Resolved
Apr 11, 2024, 02:20 PM UTC
Duration
8m
Detected by Pingoru
Apr 11, 2024, 02:12 PM UTC

Affected components

Endpoints

Update timeline

  1. identified Apr 11, 2024, 02:22 PM UTC

    The most recent Kisi API release caused elevated error rates. We are rolling back and expect the issue to be resolved in a minute or two. Unlocks are affected.

  2. resolved Apr 11, 2024, 02:23 PM UTC

    The release has been rolled back. Unlock failure rates and API error rates are back to normal.