Kisi experienced a critical incident on June 9, 2023 affecting Background jobs, lasting 1h 11m. The incident has been resolved; the full update timeline is below.
Affected components
Background jobs
Update timeline
- identified Jun 09, 2023, 11:41 PM UTC
We have identified an issue with background jobs leading to severely degraded throughput. Outgoing emails, alerts, and webhooks are among the impacted features. The root cause seems to be an outage at one of our service providers (https://status.elastic.co/incidents/07bw653d2677). Our team is working on mitigating the issue.
- identified Jun 09, 2023, 11:41 PM UTC
We are continuing to work on a fix for this issue.
- identified Jun 10, 2023, 12:01 AM UTC
We are working on a fix to mitigate the impact of the service outage. The fix will be deployed shortly.
- resolved Jun 10, 2023, 12:53 AM UTC
Our systems are processing jobs at their normal rate again.