Kisi experienced a minor incident on May 31, 2024 affecting Background jobs, lasting 2h 8m. The incident has been resolved; the full update timeline is below.
Affected components
Background jobs
Update timeline
- identified May 31, 2024, 08:33 AM UTC
An issue is ongoing causing email delays for all customers. We have identified our email delivery service as the cause of this incident. See https://status.mailgun.com/incidents/30w5l1zqcw5r Currently, a majority of our outgoing emails are affected.
- monitoring May 31, 2024, 09:01 AM UTC
A fix has been implemented by our email delivery service provider and we are monitoring results. As of 08:30 UTC a majority of emails are being delivered.
- resolved May 31, 2024, 09:59 AM UTC
Fix implemented by our email service provider seems to have fixed the issue. All our outgoing emails have been delivered since 08:30 UTC.