Khoros experienced a major incident on July 1, 2026 affecting APAC Hosted Care, lasting 1d 18h. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- identified Jul 01, 2026, 09:15 AM UTC
There is an issue affecting users' ability to log in to the platform. Our engineering team has identified the cause and is actively working on a resolution to restore normal service
- monitoring Jul 01, 2026, 10:08 AM UTC
Our engineering team has implemented a fix for this and we are monitoring to confirm stability.
- monitoring Jul 01, 2026, 11:58 PM UTC
We are continuing to monitor the platform after the implemented fix. Current results remain stable, and we will keep monitoring to ensure the login functionality continues operating as expected.
- monitoring Jul 02, 2026, 11:44 PM UTC
We are continuing to monitor the platform following the implemented fix. Current results remain stable, and we will provide another update if any additional action is required.
- resolved Jul 03, 2026, 03:26 AM UTC
This incident has been resolved